Customer Assistant

Stjohnlloyd; Llanelli; On-site; GBP 40,000 - GBP 60,000; Full time

Job description

We adopt an ‘anonymous recruitment’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made.

We are committed to recruiting, retaining, and developing a workforce that reflects the communities we serve. Sharing your equality monitoring data allows us to assess the impact our recruitment and employment policies and practices have and gives us the opportunity to improve them where possible. Equality monitoring information is not accessible by recruiting managers at any stage.

About the vacancy

Vacancy ID: 2805

Organisation: Delta Wellbeing

Number of vacancies: 1

Contract type: Temporary/Secondment - Full Time

Contract end date: 1 April 2027

Location: Carmarthen, Llanelli

Grade: Grade D +8%

Contract hours: 37

Hourly rate: £14.32 – £14.78

If part time and/or term time, the full time salary quoted (based on 37hrs) will be pro‑rated accordingly.

Come and join our team

Delta Wellbeing is an award‑winning local authority trading company and a centre of excellence for Technology Enabled Care. It has grown significantly since it was established in 2018 and provides 24/7 bilingual call monitoring and other support services including telecare and telehealth alarm monitoring, TEC installation, community welfare response, lone working monitoring and out‑of‑hours housing repairs to local authorities, health boards, housing associations, educational settings, private companies and residents.

As a customer assistant, you’ll be at the frontline of delivering exceptional customer service. You will be handling inbound calls from customers in need of urgent out‑of‑hours assistance, efficiently allocating jobs to contractors, and ensuring timely responses to emergencies.

We’re looking for individuals with empathy and compassion, who have experience of working in a fast‑paced environment and remain calm under pressure. Full flexibility to work day and night shifts, including weekends and bank holidays is required. Candidates should also have a good understanding of computers with knowledge of Microsoft Office.

Awareness of the issues associated with working with older or vulnerable people is desirable, along with information about social care/other local authority or housing association services and legislation like GDPR.

Extensive training is given during the initial three‑month period.

The ability to communicate in Welsh is essential.

Qualifications

Level 3 – You will need a good level of conversational Welsh. Reasonable support can be provided on appointment to reach this level.

Benefits

We offer an excellent benefits package including:

• Competitive salary
• Automatic enrolment into the Local Government Pension Scheme
• Generous annual leave entitlement with the option of purchasing additional annual leave
• Access to staff health and wellbeing support
• Personal development and career progression
• Staff discount schemes and other benefits e.g., cycle‑to‑work scheme
• Flexible working and family‑friendly policies

Additional Information

We are committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; prior consideration will be given to existing employees who meet the essential criteria and are registered on our redeployment pool.

Eligibility: You will be asked about your nationality and if you are legally allowed to work in the United Kingdom. This is to find out if you are eligible to apply for this vacancy. This is a requirement for working within the Council or partner organisations: https://www.gov.uk/prove-right-to-work. Please note, if you do not meet the eligibility criteria your application will not progress. If it becomes clear at a later stage in the process that you are not eligible to apply, your application may be withdrawn, or the offer retracted.

How to Apply: All applications for this vacancy must be made using our online application system. If you have an impairment which prevents you from applying online, please email [e-mail] or contact 01267 234567 and ask for ‘Recruitment’ to discuss alternative arrangements to support you in the process.

Please see the ‘How we Recruit’ guidance on the Careers Page for more information on the recruitment process.

Contact – Shereen Turvey, 0300 333 2222, [e-mail].

Closing Date: 23/02/2026, 23:55

We will reserve the right to close this post earlier than stated if we receive a high number of applications.

A Basic Disclosure and Barring Service (DBS) check will be requested for this job. It is an offence for someone to apply or volunteer for work for which they have been barred via the DBS barred lists.