Accommodation Supervisor: Hotel Ops & Guest Experience Lead

Merlin Entertainments; Windsor; On-site; GBP 26,000 - GBP 28,000; Full time

Job summary

A leading attractions company seeks an Accommodation Supervisor for their LEGOLAND Windsor Resort. You will manage daily operations of hotels, ensuring a first-class experience for guests. Key responsibilities include addressing guest queries, monitoring accommodations, and acting as a central contact for the team. Ideal candidates have hotel experience and strong communication skills. Additional benefits include discounts and an employee assistance program. Join us to make lasting memories for families visiting our theme park.

Benefits

40% discount off LEGO products

Merlin Magic Pass

Private pension scheme

Life assurance scheme

Employee assistance programme

Ongoing training & development

Qualifications

• Previous experience working in a hotel function is essential.
• Professional communication across phone, email, and digital systems.
• Experience with data metrics and reporting.

Responsibilities

• Support the operation of two hotels and lodges.
• Respond to department queries and handle guest complaints.
• Communicate actions via various channels and maintain records.

Skills

Hotel front desk experience

Clear communication skills

Data metrics experience

Guest satisfaction focus

Health & safety compliance

Job description

A leading attractions company seeks an Accommodation Supervisor for their LEGOLAND Windsor Resort. You will manage daily operations of hotels, ensuring a first-class experience for guests. Key responsibilities include addressing guest queries, monitoring accommodations, and acting as a central contact for the team. Ideal candidates have hotel experience and strong communication skills. Additional benefits include discounts and an employee assistance program. Join us to make lasting memories for families visiting our theme park.