Customer Service Assistant (Games)

HB Leisure Ltd; Windsor; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A leading theme park operator in the UK is seeking Customer Service Assistants (Games Hosts) to provide excellent service at Legoland Windsor. You will operate games, engage with guests, and maintain a vibrant atmosphere. Ideal candidates possess strong communication skills, a positive attitude, and a passion for hospitality. Opportunities for flexible working, bonuses, and worldwide travel are offered, alongside a fun, dynamic work environment that recognizes your contribution.

Benefits

Daily Bonus Scheme

Flexible working hours

Discounts at top retailers

Unlimited access to wellbeing resources

25% Discount on food & beverage on site

Discounted bus fare for staff

Qualifications

• Great customer service and communication skills.
• Honest, reliable, and responsible with a strong work ethic.
• Ability to thrive in a fast-paced, outdoor environment.

Responsibilities

• Operate and manage a skilled games kiosk.
• Engage with guests to ensure a fun experience.
• Handle transactions and prize distribution.

Skills

Customer service

Communication skills

Positive attitude

Job description

Are you ready to build your career at one of the UK’s most iconic family theme parks? Do you love the idea of working in a world bursting with creativity, colour, and over 55 awesome LEGO®‑themed rides, attractions, and shows? If inspiring imagination, sparking joy, and helping families create unforgettable memories sounds like your perfect day, then you’re in exactly the right place!

HB Leisure Ltd are looking for enthusiastic and people‑centric individuals to work as Customer Service Assistants (Games Host) at Legoland Windsor!

Customer Service Assistant (Games Host)

You will be responsible for running our thrilling skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games.

Your Duties & Responsibilities

• Operate and manage a skilled games kiosk in a high‑energy, theme park environment
• Engage with guests of all ages, ensuring a fun and memorable experience
• Maintain a warm and welcoming atmosphere throughout the event
• Handle transactions and prize distribution with confidence and enthusiasm

Who Are HB Leisure Ltd?

HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team.

We like to do things differently here at HB Leisure, we don't just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations!

In return we will offer you:

• Daily Bonus Scheme
• Flexible working hours
• Recommend A Friend Bonus (Subject to T&C's)
• Discounts to hundreds of top retailers
• Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
• Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
• Uniform provided
• 25% Discount on all food & beverage on site
• Discounted bus fare for Legoland staff

Person Specification

• Great customer service, communication skills and a positive, outgoing personality
• Honest, reliable and a responsible individual with strong work ethic
• A passion for hospitality and creating joyful moments
• Ability to thrive in a fast‑paced, outdoor setting all year round
• Available on weekdays and weekends (including bank holidays)
• Be able to follow instructions and comply with all company standards

If a desk isn’t for you, then you are for us, so why don't you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!