Director, EMEA Servicer Evaluations

S&P Global, Inc.; Greater London; On-site; GBP 82,000 - GBP 100,000; Full time

Job summary

A leading financial services firm in London seeks a senior professional to manage client relationships and perform detailed analyses for mortgage and loan servicing rankings. The ideal candidate will have at least 10 years of experience in relevant sectors and possess strong analytical, communication, and organizational skills. This role involves collaboration with diverse teams and requires a Bachelor's degree. Successful candidates will enhance their skills while contributing to the firm’s ranking processes.

Qualifications

• 10+ years of experience in loan servicing, operations, audit, finance, research, accounting, mortgage lending, or credit.
• Ability to lead initiatives independently while working collaboratively.
• Exceptional written and verbal communication and presentation skills.

Responsibilities

• Drive communication and manage relationships with clients' executives and staff.
• Analyze client data to propose ranking updates based on industry trends.
• Prepare materials for committee presentations and maintain internal systems.

Skills

Analytical skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Problem-solving

Customer service orientation

Education

Bachelor's degree (preferably in finance, economics, operations, business management, communications, or English)

Tools

MS Office (Word, Excel, Access, PowerPoint)

AI tools

Job description

About the Role:

Grade Level (for internal use):

13

The Team:

The Servicer Evaluations team maintains rankings and publishes research for mortgage, loan, and other servicing clients. Our rankings provide an opinion of a servicer's operational strengths, weaknesses, and overall abilities to service mortgages, loans, or other assets compared to its peers.

The Impact:

We are seeking a self‑motivated senior professional with robust analytical and communication skills who will meet with and manage servicer client relationships, create committee presentations, write rationales and press releases to publicly announce servicer ranking actions, and maintain the systems of record and databases. We collaborate with our RMBS, CMBS, and other global ratings teams to keep each other current with industry trends.

What you stand to Gain:

• Opportunity to expand your ability to assess the risks and controls embedded in the operations of companies responsible for servicing a wide range of asset classes.
• Chance to enrich your professional network by interacting with client management teams, industry experts, and analysts North America and Europe.
• Increased awareness of residential and commercial real estate markets and loan servicing.
• An opportunity to enhance your analytical, communication, and presentation skills while supporting the ranking process.
• Expand your database, Excel and writing skills, project management capabilities, and attention to detail while also being a champion for process changes and using AI.

Responsibilities:

• Drive strategic communication and build lasting relationships with other ranking analysts and our clients' executives, line managers, and staff across various functional areas.
• Collect, analyze, and synthesize client provided data to propose new rankings or recommend changes to existing rankings that are consistent with our analytical approach and industry trends.
• Prepare necessary information for committee presentations to ensure timely release of rankings.
• Publish ranking rationales, full analyses, market commentaries, and industry reports.
• Foster collaboration with team members and supporting functions, including publishing, operations, communications, and marketing to ensure the integrity, transparency, and timeliness of our rankings.
• Maintain the accuracy of internal systems that support the rankings process, adhere to internal quality measures, and mentor and guide analysts as directed.
• All employees are required to work from the office a minimum of 2 days per week.

What We're Looking For:

• Bachelor's degree required, preferably in finance, economics, operations, business management, communications, or English.
• An S&P Global employee at this level would typically have 10+ years of relevant work experience in loan servicing, operations, audit, finance, research, accounting, mortgage lending, or commercial or consumer credit.
• Demonstrated ability to lead initiatives independently while excelling as a collaborative team member.
• Exceptional written and verbal communication and presentation skills.
• Strong interpersonal skills with proven ability to influence stakeholders.
• Analytical, problem‑solving, time‑management and personnel‑management skills.
• Proficiency in MS Office (Word, Excel, Access, PowerPoint, etc.) and AI.
• Advanced Excel skills and willingness to adapt to and incorporate AI into your analysis are preferred.
• Strong organizational skills, including the ability to prioritize competing tasks, meet deadlines, and maintain accuracy of data.
• Strong customer service orientation with experience managing complex client relationships.
• Willingness and ability to travel.
• We require all candidates who reach the final stage of our interview process to attend at least one in‑person interview, which is ordinarily at your nearest S&P Global Ratings office. This must be completed before we can proceed to an offer.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to [e-mail] and your request will be forwarded to the appropriate person.

Job ID:

324647

Posted On:

2026-01-31

Location:

London, London, United Kingdom