IT Service Desk Engineer (SC Clearance Eligible)

Little Fish Ltd; Sheffield; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading IT service company in Sheffield is seeking an IT Service Desk Engineer to provide technical support to clients. The ideal candidate will handle and resolve desktop, laptop, and application issues while ensuring effective communication and prioritization of IT incidents. This role offers a supportive team environment and various perks, such as training opportunities and a healthcare cash plan. If you're passionate about technology and customer service, we encourage you to apply.

Benefits

Exclusive training programme

Referral bonus

25 days annual leave

Healthcare cash plan

Relaxed dress policy

Company pension scheme

Social events

Annual leave purchase scheme

Qualifications

• Eligible for SC Clearance (UK resident for the last 5 years).
• Experience with desktop, laptop, and application issues.
• Ability to resolve 1st and 2nd line technical issues.

Responsibilities

• Handle and resolve technical issues related to IT hardware and software.
• Communicate effectively with clients and manage technical queries.
• Prioritize and monitor IT incidents and requests.

Skills

Technical troubleshooting

Client communication

Incident management

Ability to work in a team

Job description

A leading IT service company in Sheffield is seeking an IT Service Desk Engineer to provide technical support to clients. The ideal candidate will handle and resolve desktop, laptop, and application issues while ensuring effective communication and prioritization of IT incidents. This role offers a supportive team environment and various perks, such as training opportunities and a healthcare cash plan. If you're passionate about technology and customer service, we encourage you to apply.