Store Operations Lead - Sales, Service & Team Growth

Davies Ltd; Greater London; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A retail company is looking for a Deputy Store Manager to support operations and lead the store team. The ideal candidate will have strong leadership skills and a proven track record in delivering exceptional customer service while driving sales. Responsibilities include managing store performance, motivating team members, and ensuring compliance with standards. This role requires adaptability, strong communication, and a flexible approach to work, including weekend shifts. Join us in providing outstanding service and leading a high-performing team.

Qualifications

• Previous experience in a store leadership or team leader role within a retail environment.
• Strong leadership and people management skills.
• Proven ability to deliver excellent customer service.
• Experience supporting sales growth and achieving store targets.
• Excellent organisational and time management skills.
• Effective communication and interpersonal skills.
• Ability to address and resolve operational issues.
• Experience supporting stock control and inventory processes.
• Understanding of health and safety compliance.
• Flexible and able to take responsibility in the absence of the Store Manager.

Responsibilities

• Support store manager with day-to-day operations.
• Motivate team to exceed performance targets.
• Engage with customers for outstanding service.
• Lead, train, and coach team members.
• Ensure safety and high standards of store presentation.
• Monitor adherence to in-store processes and regulations.
• Assist with stock control and inventory management.
• Ensure effective communication within the team.
• Address operational issues promptly.

Skills

Retail Experience

Leadership

Customer Service

Sales Focus

Organisation

Communication

Problem Solving

Stock Management

Compliance

Adaptability

Flexibility

Job description

A retail company is looking for a Deputy Store Manager to support operations and lead the store team. The ideal candidate will have strong leadership skills and a proven track record in delivering exceptional customer service while driving sales. Responsibilities include managing store performance, motivating team members, and ensuring compliance with standards. This role requires adaptability, strong communication, and a flexible approach to work, including weekend shifts. Join us in providing outstanding service and leading a high-performing team.