eCommerce Project Support

Ingram Micro Inc.; Milton Keynes; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A global technology company located in Milton Keynes is seeking an Operations Support Associate to provide first line technical support for web and electronic services. This role, offered as a fixed-term 12-month contract, involves assisting customers with electronic ordering capabilities and managing web content. Ideal candidates will have experience in 1st line support, be PC literate, and have strong communication skills. The position provides a competitive salary and opportunities for career development.

Benefits

Competitive base salary

Commission

Market leading incentives programme

Clear career development opportunities

Qualifications

• Experience in a 1st line support role is essential.
• Strong PC skills and familiarity with web browsers and office software.
• Ability to effectively communicate via email and telephone.

Responsibilities

• Provide 1st line support for Web, EDI, XML, FTP, and API.
• Manage electronic ordering capabilities for customers.
• Support Web release processes including UAT and business validation.

Skills

1st line support experience

PC Literate

Effective communication

Presentation skills

Internet Commerce knowledge

EDI Technologies

XML Technologies

FTP Technologies

Job description

eCommerce Project Support page is loaded## eCommerce Project Supportremote type: In Officelocations: Milton Keynes, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-113477**It's fun to work in a company where people truly BELIEVE in what they're doing!**Job Description:**Operations Support Associate (eCommerce)**This role is offered as a fixed‑term 12-month contract, providing an excellent opportunity to gain experience within our eCommerce Operations team.Ingram Micro are proud to be partnered with some of the best-in-class manufacturers within the technology segment; Apple, Cisco, Dell, HP, Aruba, Poly, IBM, Microsoft, Dell EMC, Kaspersky, Adobe, Redhat, AWS, Intel.As a global expert in technology and supply chain services, Ingram Micro have an integrated and established relationship with our customers - enabling them to operate more efficiently and successfully in the markets they serve.Be your best, working with the best.***About the Job***An exciting opportunity to join our Business Operations team on a permanent basis. You will provide first line technical solutions to internal and external customers supporting all manner of projects and tasks associated with Web, Electronic customer, and vendor connectivity.***What you can expect to be getting up to as an Operations Support Associate:**** Provide First Line Web, EDI, XML, FTP, and API support for partners through email and telephone* Implement fixes, routing and coordinate requests to other areas of the business.* maintain customers’ existing electronic ordering capabilities, actively promote increased use of web, XML and EDI functionality with both internal and external customers.* Manage web content and segmentation using Kentico, Pimcore.* Support the Web release process including UAT and business validation.* Manage Personalised Delivery set ups.* Offer customer training face to face and remotely.* Focus on profit revenue maximisation and cost efficiency for the company* Support via email and telephone Ingram Micro electronic services to customers whilst maintaining the highest standards of customer service.***In order to set you up for success, we are looking for the following skills and experience:**** Previous working experience in a 1st line support role* PC Literate – working knowledge of web browsers, Office suite or equivalent windows based software.* Ability to communicate effectively via email and telephone* Confidence in presenting training and answering customer questions through attentive listening* Experience in two or more of the following; + Internet Commerce + EDI Technologies + XML Technologies + FTP Technologies**We Are Ingram Micro** Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at .**Make an application to join the team!** None of this is achievable without great people, with a complete customer focus.Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning. If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.It’s no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow,