Customer Support Representative

Ingram Micro; Milton Keynes; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A global technology leader based in Milton Keynes is seeking a Customer Support Representative. The successful candidate will manage technical inquiries, provide support for cloud solutions like Microsoft 365 and Azure, and champion exceptional partner experiences. This role requires excellent communication skills and problem-solving abilities, alongside an understanding of cloud technologies. You will thrive in a diverse community that fosters growth and innovation while helping businesses maximize technology's potential.

Benefits

Global learning opportunities

Career development

Exposure to cutting-edge cloud technologies

Qualifications

• Proven ability to troubleshoot and debug SaaS cloud solutions.
• Ability to prioritize effectively and manage expectations in a fast-paced environment.
• Comfort working through ambiguity and adapting quickly to change.

Responsibilities

• Manage inbound technical service requests via phone, email, and live chat.
• Log all issues, steps, and updates accurately within internal systems.
• Diagnose root causes—whether software defects, misconfigurations, content issues, or user-related problems.

Skills

Excellent verbal and written communication skills in English

Strong analytical and problem-solving abilities

Knowledge of Microsoft 365

Knowledge of Microsoft Azure

Experience with Zendesk

Tools

Zendesk

Job description

**It's fun to work in a company where people truly BELIEVE in what they're doing!**Job Description:**Let’s shape tomorrow—together.**At Ingram Micro, we help businesses maximize the promise of technology so they can operate faster, smarter, and more sustainably. As a global leader supporting partners in every corner of the world, we combine innovation with deep expertise to power progress for millions. With us, you’ll be part of a team shaping the future of how the world buys, sells, and uses technology.**About the Role**As a Customer Support Representative, you will be accountable for ensuring an outstanding partner experience. You’ll help resellers resolve technical inquiries, troubleshoot cloud‑related issues, and guide them toward solutions that help their customers thrive. Your ability to understand their goals and solve problems with precision will play a key part in their long‑term success.**What You’ll Do*** Manage inbound technical service requests via phone, email, and live chat.* Log all issues, steps, and updates accurately within internal systems.* Diagnose root causes—whether software defects, misconfigurations, content issues, or user‑related problems.* Support multiple cloud solutions (Adobe, Dropbox, Google, etc.) with a primary focus on **Microsoft 365** and **Microsoft Azure**.* Collaborate closely with internal teams and external vendors, especially Microsoft engineers, to ensure timely resolution.* Understand partner business objectives and apply technical expertise to drive successful outcomes.* Contribute to improving service desk processes, documentation, and workflows.* Champion exceptional customer experiences in every interaction.**What You Bring*** Excellent verbal and written communication skills in English.* Strong analytical and problem‑solving abilities.* Knowledge of **Microsoft 365** and/or **Microsoft Azure** (an advantage).* Experience with **Zendesk** (an advantage).* Proven ability to troubleshoot and debug SaaS cloud solutions.* Ability to prioritize effectively and manage expectations in a fast‑paced environment.* Comfort working through ambiguity and adapting quickly to change.* Passion for delivering outstanding service and driving customer success.**Why Ingram Micro**At Ingram Micro, you’ll join a team that invests in your growth—through global learning opportunities, meaningful career development, and exposure to cutting‑edge cloud technologies. You’ll be part of an inclusive, diverse community that celebrates your ideas and empowers you to shape what’s next. Here, your talent, curiosity, and ambition find the environment they need to thrive—for today and for tomorrow.It’s no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow,