Remote SMB Cybersecurity Account Manager - North EMEA

AnaVation LLC; Manchester; Hybrid; GBP 40,000 - GBP 50,000; Full time

Job summary

A global cybersecurity firm is seeking a Commercial SMB Account Manager in Manchester to drive growth within its SMB customer base. This hybrid role involves managing inbound leads, working with partners, and ensuring a high level of customer support. The ideal candidate will possess sales experience in cybersecurity or tech, strong interpersonal skills, and a customer-driven mindset. Applicants should be comfortable using CRM systems like Salesforce and potentially travel across regions for meetings.

Benefits

Remote-first working model

Diversity and inclusion networks

Annual charity initiatives

Qualifications

• Previous sales experience in the Cyber Security or Tech Industry, ideally within SMB.
• Experience calling customers for renewals, cross‑sell, and up‑sell.
• Interpersonal skills: Engages easily and uses effective questioning and active listening.

Responsibilities

• Manage a funnel of inbound leads and prioritize responses based on service level agreements.
• Ensure quotes and other tasks are processed in a timely, efficient, and accurate manner.
• Update CRM with conversations, competitive information, and other pertinent information.

Skills

Sales experience in the Cyber Security or Tech Industry

Experience using CRM systems

Interpersonal skills

Customer-driven approach

Empathy and resourcefulness

Tools

Salesforce

Job description

A global cybersecurity firm is seeking a Commercial SMB Account Manager in Manchester to drive growth within its SMB customer base. This hybrid role involves managing inbound leads, working with partners, and ensuring a high level of customer support. The ideal candidate will possess sales experience in cybersecurity or tech, strong interpersonal skills, and a customer-driven mindset. Applicants should be comfortable using CRM systems like Salesforce and potentially travel across regions for meetings.