Pricing Insights / Feedback Analyst

STARK Group; Coventry; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading building materials company located in Coventry is seeking a Pricing Insights/Feedback Analyst. In this role, you will analyze customer feedback to enhance service levels and improve pricing competitiveness. Responsibilities include interpreting feedback data and managing complaints. Candidates should possess strong analytical skills and Excel proficiency. The company offers a competitive salary, discretionary bonuses, and a comprehensive benefits package, including flexible hours and a hybrid working model.

Benefits

Competitive Base salary

Discretionary bonus

Retirement savings plan

Life assurance

Enhanced maternity/paternity/adoption leave

Voluntary benefits including discounted gym membership

Access to health and wellbeing services

WorkPerks access to discounts

Qualifications

• Experience in complaints handling or customer service data analysis.
• Strong communication skills to explain detailed findings.
• Ability to work closely with colleagues at all levels.

Responsibilities

• Interpret customer feedback data to identify trends.
• Conduct root cause analysis for customer experience issues.
• Manage and resolve escalated complaints efficiently.

Skills

Customer service data analysis

Excellent communication skills

Interpersonal skills

Solution-oriented mindset

Experience with Microsoft packages

Tools

Microsoft Excel

Job description

Pricing Insights/Feedback Analyst page is loaded## Pricing Insights/Feedback Analystlocations: Coventrytime type: Full timeposted on: Posted Todaytime left to apply: End Date: February 27, 2026 (24 days left to apply)job requisition id: JR33679**STARK UK**We’re looking for a **Pricing Insights/Feedback Analyst** to evaluate, interpret, and report on pricing‑related customer feedback. Your insights will directly influence how we enhance customer experience, strengthen our pricing competitiveness, and improve service levels across the business.**What You’ll Be Doing*** In this key role, you’ll be responsible for:* Interpreting customer feedback data to identify trends, themes, and areas for improvement.* Conducting root cause analysis to uncover systemic issues affecting customer experience.* Recommending clear, actionable improvements to address the root causes of negative feedback.* Managing and resolving escalated complaints efficiently and in line with SLAs.* Maintaining accurate records of all escalated complaints.* Working collaboratively with cross‑functional teams to implement changes driven by customer insights.**What We’re Looking For*** Proven experience in complaints handling or customer service data analysis/reporting within customer‑facing industries.* Excellent verbal and written communication skills, able to explain detailed findings clearly and simply.* Strong interpersonal skills and the ability to work closely with colleagues at all levels.* A self‑driven, solution‑oriented mindset and the ability to work at pace.* Comfort with ambiguity and a proactive approach to finding clarity and solutions.* A customer‑focused approach with a strong desire to improve customer experience.* Experience using Microsoft packages, particularly Excel.* Competitive Base salary* Discretionary bonus* Retirement savings plan* Life assurance* Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child.* A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.* Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support .* WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway.**Quality** - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.**Supportive Environment** - Join a culture that prioritises your growth, with the resources and support you need to excel. We listen and learn – we know we haven’t always got all the answers – listening and learning with you is what helps provide the best service to our customers.**Professional Development****Great Benefits** - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks!**Work-Life Balance** - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm**What's Next**If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.#SBMUKSTARK Building Materials UK comprises 14 brands, including one of the UK’s leading builders’ merchants Jewson, along with JP Corry and Normans, specialist brands Minster and Jewson Civils Frazer, as well as major timber importer and distributor, International Timber.With over 600 dedicated builders merchant branches and distribution centres, this makes us one of the UK’s largest retailers and distributors of building and construction materials.However, more importantly, our dedicated team and the high-quality products we offer make us trusted, expert partners to the industry.Together, we give our customers hassle-free access to the market-leading, sustainable solutions they need to build responsibly for the future.If you’d like to build that future with us, check out our careers page or get in touch.Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.At STARK Building Materials UK, we are known for our building distribution, but in reality, it is our colleagues that drive our business forward. All around the UK, in our branches, warehouses and offices, our team give everything to make building better for our customers.We value our customers, the communities we work in and the colleagues in our team, who collectively build our business to ever greater heights every day.We strive to create a workplace where all colleagues feel safe and empowered to do their best and are comfortable to bring their true selves to work every day.We are proud that we offer all our colleagues a great place to work.