IT Services Analyst: 1st/2nd Line Support & Security

Stratospherec Ltd; Horsham; On-site; GBP 30,000 - GBP 32,000; Full time

Job summary

A leading financial software company is seeking an experienced IT Services Analyst for 1st/2nd line support in Horsham. The successful candidate will maintain and monitor IT infrastructure and assist with new system upgrades. Ideal applicants will have experience in IT support and strong problem-solving skills. The company offers comprehensive training, a supportive work environment, and opportunities to progress in cyber security and information security. Salary is up to £32K plus benefits.

Benefits

Comprehensive training

Career growth opportunities

Qualifications

• Previous IT 1st or 2nd line support experience in a commercial environment is required.
• Some experience in backup systems and IP networks is beneficial.
• Ability to manage time effectively under pressure.

Responsibilities

• Support, monitor, and maintain IT infrastructure.
• Provide support to end users including remote workers.
• Maintain hardware and software installations.

Skills

Microsoft Windows 10 / Windows 11

Microsoft Exchange On-Line

PC troubleshooting and repair

Organisational skills

Problem-solving skills

Tools

Microsoft Office 365

Microsoft Active Directory

Virtualization (Microsoft Hyper-V)

Job description

A leading financial software company is seeking an experienced IT Services Analyst for 1st/2nd line support in Horsham. The successful candidate will maintain and monitor IT infrastructure and assist with new system upgrades. Ideal applicants will have experience in IT support and strong problem-solving skills. The company offers comprehensive training, a supportive work environment, and opportunities to progress in cyber security and information security. Salary is up to £32K plus benefits.