IT Services Analyst

Stratospherec Ltd; Horsham; On-site; GBP 30,000 - GBP 32,000; Full time

Job summary

A leading financial software company is seeking an experienced IT Services Analyst for 1st/2nd line support in Horsham. The successful candidate will maintain and monitor IT infrastructure and assist with new system upgrades. Ideal applicants will have experience in IT support and strong problem-solving skills. The company offers comprehensive training, a supportive work environment, and opportunities to progress in cyber security and information security. Salary is up to £32K plus benefits.

Benefits

Comprehensive training

Career growth opportunities

Qualifications

• Previous IT 1st or 2nd line support experience in a commercial environment is required.
• Some experience in backup systems and IP networks is beneficial.
• Ability to manage time effectively under pressure.

Responsibilities

• Support, monitor, and maintain IT infrastructure.
• Provide support to end users including remote workers.
• Maintain hardware and software installations.

Skills

Microsoft Windows 10 / Windows 11

Microsoft Exchange On-Line

PC troubleshooting and repair

Organisational skills

Problem-solving skills

Tools

Microsoft Office 365

Microsoft Active Directory

Virtualization (Microsoft Hyper-V)

Job description

IT Services Analyst - 1st / 2nd Line Support

Top European Financial Software Company

Onsite working in the Horsham offices

Salary up to £32K plus benefits

A leading global Financial Software company are looking to recruit an experienced IT Services Analyst (1st / 2nd Line Support) to join their growing team based out of their Horsham offices. The IT Services Analyst is responsible for supporting, monitoring and fixing the existing IT infrastructure, working on new systems and upgrade projects.

This company are undergoing a lot of new projects and IT system upgrades, so this role will suit an ambitious person who is interested in learning new skills and progressing their career over the next few years. If you have an interest in Cyber Security and Information Security there are good opportunities to learn these tools, technologies and processes as well.

Key Responsibilities

• Cyber and information security activities in line with their Information Security Management System
• Checking and monitoring the daily backups
• Checking and monitoring the email systems
• Checking, monitoring and installing software patches – desktop, server and application
• Importing data into the database as needed for development and test teams
• Providing support to end users including remote office and home workers.
• Account creation/deletion of joiners and leavers
• Server/Desktop/Laptop software installs
• Ordering hardware and software
• Maintaining the asset database
• Liaising with suppliers for warranty repairs
• In addition to the above, you will be expected to perform other reasonable duties which may be required from time to time.

Work Experience

Previous IT 1st or 2nd line Support experience in a commercial business environment is required.

Technical Experience

Some experience in the following would be beneficial :

• Microsoft Windows 10 / Windows 11
• Microsoft Windows Server 2016/2019/2022
• Virtualization (preferably Microsoft Hyper-V)
• Microsoft Exchange On-Line
• Microsoft Office 365
• Microsoft Active Directory
• Microsoft 365, Azure AD
• IP Networks, Switches & Cabling
• Backup Systems
• PC troubleshooting and repair

Desirable skills

Previous experience in the following:

• Sophos Endpoint Protection, XG Firewall, Mobile Control
• Arcserve Backup & UDP
• Oracle Databases
• Client to Site VPNs
• Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops
• Mimecast
• Working in an ISO27001 environment

Extensive training on all these technologies will be given as be part of this role.

Person Profile

• Excellent organisational and time management skills
• Able to work with a high degree of attention to detail
• Remains calm and objective under pressure
• Effective problem-solving skills with the ability to tackle a diverse range of challenges.
• Ability to work independently whist maintaining a logical and methodical approach.
• Demonstrates initiative
• Acts with integrity and enthusiasm

This company are a market leader across the globe with their financial software applications, and they provide first class training, a superb team working environment and proactively support career growth and development.

If this role sounds of interest, then please get in touch with your CV for a confidential discussion regarding this IT Services Analyst job opportunity?