Guest Safety & Security Officer — Hotel

Strand Palace Hotel; Greater London; On-site; GBP 24,000 - GBP 30,000; Full time

Job summary

A premier hotel in London is seeking a Security Officer to ensure a safe and welcoming environment for all guests and team members. The ideal candidate has a passion for guest experience, excellent communication skills, and preferably some prior experience. Offering perks such as free meals, career growth opportunities, and a supportive team culture, this role is perfect for someone looking to thrive in hospitality while making a positive impact.

Benefits

Instant access to wages

Free meals on every shift

‘Introduce a Friend’ bonus scheme

Free laundry and dry cleaning

Paid half-day off on your birthday

Clear career pathways with paid training

Regular team socials and parties

Paid volunteering day

Life assurance cover

Confidential support services

Northbank Privilege Card

Health cashback plan

50% off food and drinks

Exclusive discounted room rates

Special discounts at hotels worldwide

Qualifications

• A person who naturally goes above and beyond to create unforgettable guest experiences.
• Passion to deliver excellent service.
• Confidence in talking to guests in a professional manner.
• Previous experience preferable.

Responsibilities

• Provide a safe and secure environment for guests, visitors and staff, maintaining a professional image.
• Ensure compliance with hotel security, health & safety policies and legal requirements.
• Protect hotel assets, guests, and staff.
• Report, investigate, and record thefts and incidents.
• Manage safely cash, valuable deposits, and lost property.
• Identify and remove threats to hotel safety.
• Conduct security checks and investigations.

Skills

Guest experience

Excellent service

Professional communication

Job description

A premier hotel in London is seeking a Security Officer to ensure a safe and welcoming environment for all guests and team members. The ideal candidate has a passion for guest experience, excellent communication skills, and preferably some prior experience. Offering perks such as free meals, career growth opportunities, and a supportive team culture, this role is perfect for someone looking to thrive in hospitality while making a positive impact.