London-Based D365 Application Support Analyst

CDP; Greater London; On-site; GBP 32,000 - GBP 41,000; Full time

Job summary

A global environmental organization is seeking an Application Support Analyst to provide 2nd line support across core applications. The role involves managing stakeholder communications, taking ownership of Microsoft D365, and ensuring system stability. The ideal candidate has a Bachelor's degree in IT, a solid two years of experience, and a proactive approach to problem-solving. This position is critical to the organization’s ability to meet its mission regarding environmental impact disclosure.

Qualifications

• At least 2 years of relevant working experience.
• Demonstrable experience supporting end users with Microsoft D365.
• Excellent writing, verbal, and presentation skills.

Responsibilities

• Provide 2nd line support across CDP core applications.
• Communicate effectively with stakeholders if issues arise.
• Undertake proactive system maintenance for stability and quality.

Skills

Microsoft D365

Stakeholder management

Analytical problem solving

Attention to detail

Time management

Team player

Excellent communication

Microsoft Office Suite

Education

Bachelor’s degree in IT or relevant coursework

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Microsoft Visio

Azure DevOps

Dynamics365

Job description

A global environmental organization is seeking an Application Support Analyst to provide 2nd line support across core applications. The role involves managing stakeholder communications, taking ownership of Microsoft D365, and ensuring system stability. The ideal candidate has a Bachelor's degree in IT, a solid two years of experience, and a proactive approach to problem-solving. This position is critical to the organization’s ability to meet its mission regarding environmental impact disclosure.