Parts Sales Executive

Mesh-AI Limited; Glasgow; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading automotive retailer in the United Kingdom is seeking a dedicated professional to improve customer satisfaction while achieving sales targets. This role demands excellent communication skills and the ability to build strong relationships with clients. Responsibilities include accurately handling customer inquiries, maintaining records, and providing expert advice. The company offers competitive salaries, generous annual leave, and various additional benefits to support employee wellbeing.

Benefits

Competitive salaries

Generous annual leave

Enhanced family leave

Dental insurance

Access to GP services

Discounted gym memberships

Qualifications

• Experience in a customer-facing role with strong telephone communication skills.
• Ability to build trusting relationships with clients.
• Good IT skills for handling queries and processing transactions.

Responsibilities

• Achieve sales targets and provide excellent customer service.
• Build and maintain strong relationships with clients.
• Communicate customer queries and feedback to the team.

Skills

Communication skills

Customer service excellence

Attention to detail

Team collaboration

Tools

EKTA

CRM systems

Job description

Overview

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

To achieve allocated sales targets, develop and maintain long term relationships with customers, and provide expert knowledge, advice and support to customers. Professionally represent the TPS brand and be a brand champion.

Key responsibilities

Selling

• Achieve personal target KPI‘s and revenue objectives with target customer sets
• Accurately identify parts to meet the customer sales requirements
• Utilise all product promotions effectively to achieve specific targets set
• Identify and exploit all upsell opportunities thereby growing overall sales figures
• Maintain own knowledge levels on new or updated parts through the completion of appropriate training courses and reading information from bulletins, catalogues, parts updates, special offers, recalls etc.
• Ensure you are adequately trained and understand the Unique Selling Proposition of the TPS brand, the “Features and Benefits” of the TPS product range especially the genuine vs non-genuine aspect, and how to overcome sales objections
• Record and feedback lost sales opportunities to the Sales Manager

Customer

• Ensure you provide a high level of customer service at all times
• Be aware and always aim to improve the Customer Satisfaction scoring for your Centre
• Build strong relationships with your clients by making relevant and regular contact with them on the phone and via face to face visits
• Provide a high level of service to customers – through understanding their requirements, responding to requests, progressing orders and providing expert advice
• Where applicable, ensure that trade customers that visit the TPS Centre are dealt with efficiently and quickly
• Identify and record customer delivery requirements and communicate to the rest of the TPS Centre team
• Resolve any customer concerns or complaints professionally, seeking additional support where necessary
• Maintain a professional and smart appearance at all times, and conduct business with the highest level of integrity and professionalism
• Ensure that a regular review of all customer discounts are carried out and the appropriate discount is applied based on
• Maintain accurate customer records and adhere to the Data Protection Act when handling this data
• Make sure you are using the latest version of this job description which can be found on TPS Hub 02
• Provide timely communication to customer’s on their credit status
• Ensure any customer complaints / disputes are handled professionally and swiftly

Communication

• Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service
• Work with the Sales Manager and others to achieve sales targets and provide a joined up approach to sales
• Feedback customer comments to the Sales Manager to continually improve customer experience
• Ensure that customers are aware of their credit situation and if credit escalations are required, follow the TPS Guidelines in the Operations Manual

Systems and processes

• Handle incoming calls and customer enquiries within KPI’s, using the approved greeting
• Ensure the proper and accurate use of all systems (e.g. use of EKTA/vin-lookup to search and order parts)
• Complete all required documentation accurately and promptly
• Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual
• Maintain a clean, tidy and efficient working environment
• Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty)
• Source additional parts from other Centres or outside the TPS network when necessary

Key competencies

• Genuinely TPS
• Customer Experience
• Managing Self
• Operational Effectiveness

Experience and knowledge

• Previous experience in a parts or distribution operation involving regular telephone contact with retail or trade customers or experience of selling in a fast paced and/or telesales environment
• Ability to build strong and trusting relationships
• Ability to relate well to others and work as part of a team
• Excellent communication skills and telephone manner
• Good IT skills
• Demonstrates excellent attention to detail and accurate record-keeping

Core Benefits

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection
• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application issuccessful,we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Preferred First Name

Email *

Phone

Country *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Do you have the right to work in the UK? * Select...

SMS Consent * Select...

I would like to receive updates from a recruiter about this job and/or application activity via SMS.

Please answer with Yes or No.
(Note: Selecting “No” will not eliminate you from consideration for this role.)

If you change your mind, you can reply STOP to opt-out.
Recruitment SMS Terms of Service | Recruitment SMS Privacy Statement | Privacy Notice