TPS Parts Sales Executive

Harwoods Group; Southampton; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading automotive retail group in Southampton seeks a Parts Sales Executive to achieve sales targets, develop customer relationships, and provide expert advice on parts. You will work with various automotive brands, ensuring excellent service quality to clients. The role offers a competitive benefits package, including annual leave, a pension scheme, and manufacturer training, making it an ideal opportunity for motivated sales professionals.

Benefits

22 days annual leave + Bank Holidays

Company pension scheme

Annual bonus potential

Manufacturer training

Employee referral programme

Qualifications

• Previous experience in sales or retail environment.
• Ability to build strong relationships with customers.
• Good IT skills and attention to detail.

Responsibilities

• Achieve personal sales targets and KPIs.
• Build relationships with clients via phone and in person.
• Resolve customer concerns and maintain accurate records.

Skills

Strong communication skills

Customer relationship management

Attention to detail

Sales proficiency

Tools

CRM systems

Sales software

Job description

T PS Parts Sales Executive benefits package at Southampton TPS

· 22 days annual leave + Bank Holidays.

· Company pension scheme

· Employee referral programme

· Working Pattern and applicable rotas- 1 in 3 Saturdays paid as overtime (time and a half)

· Annual bonus potential

· Manufacturer training

Job Purpose

Toachieveallocatedsalestargets,developandmaintainlongtermrelationshipswithcustomers, and provide expert knowledge, advice and support to customers. Professionally represent the TPS brand and be a brand champion.

Key Responsibilities

Selling

• Achieve personal target KPI‘s and revenue objectives with target customer sets.
• Accurately identify parts to meet the customer sales requirements.
• Utilise all product promotions effectively to achieve specific targets set.
• I dentify and exploit all upsell opportunities thereby growing overall sales figures.
• Maintain own knowledge levels on new or updated parts through the completion of appropriate training courses and reading information from bulletins, catalogues, parts updates, special offers, recalls etc.
• Ensure you are adequately trained and understand the Unique Selling Proposition of the TPS brand, the “Features and Benefits” of the TPS product range especially the genuine v non-genuine aspect, and how to overcome sales objections.
• Record and feedback lost sales opportunities to the Sales Manager.

Customer

• Buildstrongrelationshipswithyourclientsbymakingrelevantandregularcontactwiththem on the phone and via face to facevisits.
• Provideahighlevelofservicetocustomers -throughunderstandingtheirrequirements, responding to requests, progressing orders and providing expert advice.
• Whereapplicable,ensurethattradecustomersthatvisittheTPSCentrearedealtwith efficiently and quickly.
• Identifyandrecordcustomerdeliveryrequirementsandcommunicatetothe restoftheTPS Centre team.
• Resolveanycustomerconcernsorcomplaintsprofessionally,seekingadditionalsupport where necessary.
• Maintainaprofessionalandsmartappearanceatalltimes,andconductbusinesswiththe highest level of integrity andprofessionalism.
• Ensure that a regular review of all customer discounts are carried out and the appropriate discountisappliedbasedonspendlevelsinaccordancewiththeTPSGuidelinesasoutlined in the Operations Manual.
• MaintainaccuratecustomerrecordsandadheretotheDataProtectionActwhenhandling this data.
• Providetimelycommunicationtocustomerontheircredit status.
• Ensureanycustomercomplaints/disputesarehandledprofessionallyand swiftly.

Communication

• Assist,liaisewithandsupporttheTPSCentreteamtoensuregoodworkingrelationshipsand delivery of excellent customer service.
• WorkwiththeSalesManagerandotherstoachievesalestargetsandprovideajoinedup approach to sales.
• FeedbackcustomercommentstotheSalesManagertocontinuallyimprovecustomer experience.
• Ensurethatcustomersareawareoftheircreditsituationandifcreditescalationsarerequire follow the TPS Guidelines in the OperationsManual.

Systemsand Processes

• HandleincomingcallsandcustomerenquirieswithinKPI’s,usingtheapproved greeting.
• Ensuretheproperandaccurateuseofallsystems(e.g.useofEKTA/vin-lookuptosearch and order parts).
• Completeallrequireddocumentationaccuratelyand promptly.
• DealwithallcashandcreditcardtransactionsinlinewithTPSGuidelinesintheOperations Manual.
• Maintainaclean,tidyandefficientworking environment.
• Ensurecompliancewithbusinessstandardsandprocesses,financial,legalandethical guidelines (including Warranty).
• SourceadditionalpartsfromotherCentresoroutsidetheTPSnetworkwhen necessary.
• Genuinely TPS.
• Customer Experience.
• Managing Self.

Experienceand Knowledge

• Previous experience in a parts or distribution operation involving regular telephone contactwithretailortradecustomersorexperienceofsellinginafastpacedand/or telesales environment
• Abilitytobuildstrongandtrusting relationships
• Abilitytorelatewelltoothersandworkaspartofa team
• GoodIT skills
• Demonstratesexcellentattentiontodetailandaccuraterecord- keeping

The Harwoods Way

Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:

We Treasure our people and our customers

We challenge ourselves to grow & improve

We grab responsibility

We run in the same direction as one team

We inject energy and fun into our work

We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:

Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, BMW & Mini (Service), MAN

We operate across 5 counties in the South East of England, namely:

Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.

With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:

recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition

After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.

We demand the best for our colleagues and our customers and look forward to your application at [e-mail]

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