Operational Performance Specialist

AniCura Group; Metropolitan Borough of Solihull; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading veterinary care provider is seeking an Operational Performance Specialist in Solihull. The role involves implementing operational initiatives in veterinary hospitals and requires strong interest in clinical operations. Candidates should have experience in healthcare or veterinary operations and be comfortable working directly with clinical teams. Benefits include competitive salary, flexible working, and opportunities for personal development. If you believe you fit this dynamic role, please reach out to our recruiter for more details.

Benefits

Industry competitive salary

Flexible working hours

Learning and development opportunities

Opportunity to cuddle pets in office

Qualifications

• Strong interest in clinical operations and hospital workflows.
• Experience in veterinary or healthcare operations is a strong advantage.
• Comfortable working directly with clinicians and hospital teams.

Responsibilities

• Support roll-out of operational initiatives in hospitals.
• Observe clinical workflows and identify execution gaps.
• Track implementation progress and escalate issues.

Skills

Clinical operations interest

Observation skills

Problem-solving skills

Job description

Overview

Location: You are based near one of our four hub locations: Amsterdam, Solihull, Munich, or Madrid.

Segment / Business Unit: MVH Europe

Function: Central Operations

Reports to: Value Protection Director

Language: Proficiency in English and any other European Languages

About MVH Europe

Mars Veterinary Health (MVH) Europe is a family of leading veterinary care providers committed to creating a better world for pets. Our network includes trusted brands such as AniCura and Linnaeus, operating over 500 animal hospitals and clinics across 17 European countries. Together, our teams deliver high-quality, modern veterinary care for companion animals, ensuring peace of mind for pet owners through excellent access and patient safety.

AniCura, our largest brand in Europe, provides care to over three million patients each year through 12,500 dedicated professionals. Linnaeus, operating primarily in the UK and Ireland, is home to over 6,000 Associates empowered to deliver exceptional care through a culture of collaboration, clinical excellence, and continuous development.

At MVH Europe, we prioritize a culture of accountability, inclusion, and wellbeing. We believe our purpose to make A BETTER WORLD FOR PETS starts with building a better world for our people. We support our teams through strong governance, comprehensive wellbeing programs, and a shared passion for delivering exceptional outcomes in veterinary care.

About the Role

The Operational Performance Specialist works closely with veterinary hospitals to ensure that centrally designed initiatives are effectively implemented in daily clinical practice.

This role is strongly field-oriented and execution-focused. The Specialist translates insights, priorities and actions defined by the Value Protection leadership and Data Manager into real operational change in clinics, ensuring adoption, feedback and continuous improvement.

This is not a pure data role: data is an input, but impact is created through observation, engagement and execution in hospitals.

Key Responsibilities

• Support roll-out of operational and value protection initiatives in hospitals, spending time on-site when required.
• Observe real clinical workflows and identify gaps between designed processes and actual execution.
• Actively support hospitals during pilots, early implementations and scale-up phases.
• Reinforce adoption of agreed standards, behaviors and ways of working.
• Capture qualitative feedback from clinicians, nurses and hospital managers.
• Track progress, risks and blockers in implementation, escalating where needed.
• Translate insights from the field into clear feedback for central teams (Data Manager, VP leadership).
• Support light analysis and simple reporting to evidence adoption and impact.
• Contribute to documentation of best practices, lessons learned and playbooks for replication.

Profile & experience

• Strong interest in clinical operations, hospital workflows and on-the-ground execution.
• Experience in healthcare, veterinary, hospital operations, or similar operational environments is a strong advantage.
• Comfortable working directly with clinicians and hospital teams, without formal authority.
• Hands-on, pragmatic mindset with strong observation and problem-solving skills.
• Able to understand and interpret data, but primarily motivated by turning insights into action.
• Willingness to travel and spend time in hospitals when needed.

Our offer

• Join a purpose driven company, where we’re striving to shape the future of veterinary care, together.
• An industry competitive salary and benefits package
• A stimulating work environment with good opportunities for personal development
• Freedom to take responsibility and the opportunity to influence
• Flexible working hours, hybrid working, international, digital work environment
• Learning and development opportunities
• The opportunity to cuddle our beloved 4-legged friends in our offices.
• We are always open for a conversation to discuss your individual needs

If this sounds like you: Please contact Esther van Berkel, Group Corporate Recruiter, who is happy to tell you more about this opportunity and the recruitment process. Or apply by submitting your resume through the apply button below.

MVHE is an equal opportunity employer and welcomes applications from candidates with diverse backgrounds.

Internal Candidates/Associates: If you are interested in this position, please reach out to the Corporate Recruiter to understand the internal recruitment