Shift Lead

Nelson Trust; Gloucester; On-site; GBP 80,000 - GBP 100,000; Part time

Job summary

A leading community charity in Gloucester seeks a proactive Shift Lead for their Community Recovery Café. You will ensure smooth operations, lead customer care efforts, and support volunteers. Ideal candidates should have experience in food service environments, strong leadership skills, and a commitment to inclusivity and equality. The role requires operation management during shifts and offers a 6% employer pension contribution along with various training opportunities. Work includes every Saturday and one weekday, creating a supportive atmosphere for the community.

Benefits

6% employer pension contribution

Comprehensive training

Wellbeing support

Discounted leisure activities

Positive working environment

Qualifications

• Experience working in a café, hospitality, or food service environment.
• Ability to lead a shift and take operational decisions.
• Understanding of, or willingness to work within, a recovery-focused environment.

Responsibilities

• Ensure a positive, safe, and supportive environment during shifts.
• Lead Front of House activity and provide high-quality customer care.
• Oversee food preparation and maintain hygiene and safety standards.
• Manage cash handling and complete banking processes.
• Support volunteers and act as the main point of contact.

Skills

Customer care

Leadership

Communication

Teamwork

Independence

Food safety knowledge

Job description

Shift Lead – Community Recovery Café

Location: Gloucester
Hours: 15 hours per week (including one weekday + every Saturday)
Salary: £13.60 per hour
Pension: Auto‑enrolment (6% employer contribution)

Join Us in Changing Lives Every Day

Are you someone who thrives in community spaces, loves creating a warm and welcoming environment, and is passionate about supporting people on their recovery journey? The Nelson Trust is a dynamic and compassionate charity committed to transforming lives affected by addiction and multiple disadvantages, known for our trauma‑informed, person‑centred approach and our dedicated, values‑driven teams

Our Community Recovery Café in Gloucester is a vibrant, inclusive space where connection, recovery, and community truly come together. We’re looking for an organised, proactive Shift Lead to help bring the café to life during each shift, ensuring excellent service, smooth operations, and a supportive atmosphere for staff, volunteers, and the people we serve.

What You’ll Do

• Take responsibility for the smooth running of the café during allocated shifts, ensuring a positive, safe and supportive environment.
• Lead on Front of House activity, providing high‑quality customer care and modelling The Nelson Trust’s values.
• Oversee food preparation and service where needed, maintaining hygiene, safety, and food standards.
• Complete hygiene checks, cleaning tasks, and close‑down procedures to keep the space safe and compliant.
• Manage cash handling and complete accurate cash‑up and banking processes.
• Lead weekly stock ordering and maintain stock levels to minimise waste.
• Support volunteers and act as the main point of contact during shifts.
• Uphold safeguarding, equality, diversity, and professional boundaries at all times.

What We’re Looking For

• Experience working in a café, hospitality, or food service environment.
• Ability to lead a shift and take responsibility for operational decisions.
• Understanding of, or willingness to work within, a recovery-focused environment.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to work every Saturday and one weekday.
• Commitment to equality, diversity, and inclusion.

Why Work for The Nelson Trust?

We believe no one should overcome challenges alone—and that includes our staff. At The Nelson Trust, you’ll join a passionate, supportive team committed to making a meaningful impact. We offer:

• 6% employer pension contribution.
• Comprehensive training and development pathways.
• Access to wellbeing support and an Employee Assistance Programme.
• Opportunities for discounted leisure activities and Blue Light Card membership.
• A truly rewarding working environment where every day brings purpose and connection.

The Nelson Trust is committed to continuous development of services, to being held to a standard of excellence where the best opportunities for long term recovery are made possible, are accessible, and are sustainable. We do not just want to provide services for those in recovery, we want to provide the very best client experience possible. The Nelson Trust is committed to safeguarding, the successful applicant will be required to undergo an enhanced DBS check.

The Nelson Trust is committed to increasing the diversity of its workforce and welcomes applications from individuals across all sectors of society.

This is an opportunity for new, challenging and highly rewarding experiences. Our staff make a real difference to people’s lives and in return for your commitment and enthusiasm, we offer a comprehensive training and development programme a generous pension scheme and a positive working environment.

Applications will be reviewed as they are received and this position will close once a suitable candidate has been appointed.