Night Recovery Worker

Gestalt; Croydon; On-site; GBP 22,000 - GBP 27,000; Full time

Job summary

A leading mental health support organization is hiring a Night Recovery Worker in Croydon to provide essential support for residents facing mental health challenges. The role involves conducting welfare checks, maintaining accurate records, and supporting rehabilitation efforts. The ideal candidate should be compassionate, adaptable, and experienced in dealing with complex backgrounds. The organization offers competitive salary and comprehensive benefits, making this a rewarding position for those dedicated to improving lives.

Benefits

25 days annual leave

Employer Pension Contribution

Employee Assistance Programme

Qualifications

• Experience working with people with complex backgrounds, including ex-offenders and mental health issues.
• Ability to maintain confidentiality and high service standards.
• Flexibility in working patterns in response to service needs.

Responsibilities

• Provide person-centred support to residents.
• Conduct welfare checks and ensure smooth night service operations.
• Help residents manage their medication and rights.

Skills

Compassion

Ability to build relationships

Adaptability

Empathy

IT skills

Job description

Job Title: Night Recovery Worker

Location: Croydon (no step‑free access)

Salary: £27,000

Shift Pattern: 37.5 hours per week, Monday to Sunday, 12.5‑hour shifts on rota 20:30‑08:00 (may include bank holidays)

About The Role

We’re hiring a Night Recovery Worker to join our Croydon team, a 24/7, 27‑bed residential service providing support to people with forensic mental health needs, complex needs, and dual diagnosis. You’ll provide person‑centred support to help residents overcome challenges and achieve their goals through tailored support plans, activities, and partnership working. The service offers psychologically informed housing and resettlement support as part of our wider forensic mental health step‑down services. You’ll play a vital role in residents’ rehabilitation and reintegration, ensuring the night service runs smoothly through welfare checks, resident support, administrative tasks, and clear handovers with day staff and managers.

Key Responsibilities

• Being the main support worker for a group of residents, helping to create and update their support and risk plans.
• Providing advice, guidance, information, and life‑skills training to residents and participants, while carrying out welfare checks and ensuring the night service runs smoothly.
• Supporting residents and participants to take correct medication if needed.
• Helping residents understand their rights, build confidence, and become more independent as they return to the community.
• Noticing when someone’s mental health is getting worse and taking action to stop things from reaching a crisis.
• Following safeguarding procedures and reporting any concerns when needed.
• Supporting residents with taking their medication and keeping accurate records; building good working relationships with colleagues and outside agencies.

About You

We’re looking for a compassionate, motivated, and proactive individual with a commitment to delivering high quality, person‑centred support. You thrive in fast‑paced environments and adapt well to changing situations, maintaining a non‑judgemental and trauma‑informed approach. Your ability to build meaningful, effective relationships with people from diverse backgrounds, while respecting and promoting equality, diversity, and inclusion, sets you apart.

Key Requirements

• Ability to complete administrative duties, ensuring confidentiality, and maintain high standards of service provision in line with organisational values.
• Experience working with people with complex backgrounds, including ex‑offenders, mental health, substance misuse, or challenging behaviour, and an understanding of housing and social needs.
• Ability to show empathy and compassion to residents, and understand the different challenges they face.
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs.
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents.
• Ability to promote the service and provide outreach‑based provision, with an ability to liaise and work effectively in partnership with stakeholders.
• Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges.
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency.

What We Offer

• 25 days (Full time equivalent) annual leave, increasing with length of service.
• Employer Pension Contribution.
• Eligibility to register with Blue Light Discount Card.
• Access to discounted tickets for music events, shows, sports and more.
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work.
• Training and Development, including access to courses, upskilling, and progression plans.
• Employee Assistance Programme, including counselling.
• Life Assurance Scheme.
• Cycle‑to‑work scheme.
• Annual Staff Awards.
• EDI Ambassador programme.

About Social Interest Group (SIG)

SIG is a not‑for‑profit organisation providing thousands of people with good‑quality support and care in residential, drop‑in centres, community floating support settings, probation settings, and hospitals across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improve lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma‑informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Unfortunately, we are unable to provide sponsorship; please ensure you have full right to work in the UK prior to applying to our positions. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.