Endoscopy Booking Administrator

Cambridge University Hospitals; Cambridge; On-site; GBP 27,000 - GBP 31,000; Full time

Job summary

A leading UK healthcare provider is seeking an Endoscopy Booking Administrator in Cambridge. In this role, you will manage patient bookings for Endoscopic procedures, ensuring efficient service. The ideal candidate has A levels or equivalent, NVQ level 3, and strong communication skills. The position offers flexible working options and on-site benefits to support a balanced work-life. Join a committed team providing exceptional patient care in a supportive environment.

Benefits

On-site leisure facilities

Reduced cost bus travel

Subsidized parking

Qualifications

• Experience in clerical/office environment or reception service.
• Ability to prioritize, plan, and organize own tasks.
• Familiarity with dealing with difficult situations.

Responsibilities

• Deliver and maintain an administrative service within the Endoscopy Department.
• Book diagnostic and therapeutic Endoscopic procedures in a timely manner.
• Cancel and amend Endoscopy Lists as directed.

Skills

Excellent communication skills

Ability to organise and manage own time

Ability to work as part of a team

Attention to detail and accuracy

Ability to work under pressure

Education

Educated to A level or equivalent

NVQ level 3 Customer Service/ Business Admin or equivalent

Tools

Microsoft Office

Job description

Main area Endoscopy Grade Band 4 Contract 12 months (12 month Fixed Term Maternity Cover) Hours

• Full time
• Flexible working
• Compressed hours

37.5 hours per week (Full Time or Part Time/Flexible working hours may be considered. Weekend working may be required) Job ref 180-A-CVA522

Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Addenbrookes Hospital-Division A Town Cambridge Salary £27,485 - £30,162 p.a. pro rata Salary period Yearly Closing 15/02/2026 23:59 Interview date 20/02/2026

Job overview

An exciting opportunity has arisen for the position of Endoscopy Booking Administrator.

The Booking Administrator has responsibility with the rest of the team to contact patients to book their procedures and manage our waiting lists thus ensuring that our patients are booked within local and national targets.

Endoscopy is a busy and fast-moving service with many patients visiting us each day.

Main duties of the job

You will be diligent in delivering and maintaining an administrative service within the Endoscopy Department and to all its users (patients, relatives and colleagues).

You will be responsible for the bookings of both diagnostic and therapeutic Endoscopic procedures.You will make these bookings in a timely manner to ensure all national and local targets are met (including the cancer pathway). You will be responsible for sending pre-procedure preparation to a select cohort of patients.

You will be cancelling and amending Endoscopy Lists as directed by the Endoscopy Coordinator and to assist the Coordinator with clinic capacity demands.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:

- applied for a Graduate visa

- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment

Please note:- Internal applicants on permanent contracts can apply for this post as a secondment or fixed term contract. For secondments, you must have the approval of your line manager before applying. If you are an internal applicant currently on a fixed term contract, you are able to apply for this as a fixed term position.

This vacancy will close at midnight on 15th February 2026

Interviews are due to be held on 20th February 2026

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person specification

Qualifications

• Educated to A level or equivalent
• NVQ level 3 Customer Service/ Business Admin or equivalent

Experience

• Experience of working in a clerical/office environment or reception service
• Prioritising, planning and organising own tasks
• Working within guidelines
• Experience of dealing with difficult situations
• Data entry experience and documentation
• Experience of IT packages – Microsoft office
• Previous experience of working in NHS

Knowledge

• Understanding of confidentiality and data protection
• Sound knowledge of office procedures
• Understanding of customer service
• Good working knowledge of Microsoft Office packages
• Knowledge of the Trust including awareness of priorities
• Knowledge of Trust information systems
• Knowledge of Medical Terminology
• An understanding of NHS targets and Trust priorities

Skills

• Ability to work as part of a team
• Excellent communication skills including telephone, email, face to face
• Ability to organise and manage own time keeping to schedule and deadlines
• Ability to use own initiative and work autonomously
• Willing to take on/learn new skills
• Ability to show attention to detail and accuracy
• Ability to adapt to change
• Ability to work under pressure
• Ability to store and safeguard confidential documents

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.