Front of House Services Assistant

Lester Aldridge LLP; Bournemouth; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A professional services firm in Bournemouth is looking for a Front of House Services Assistant to join their Facilities team on a 12-month fixed-term contract. This role requires a customer-focused approach and involves welcoming clients, operating the switchboard, and coordinating meeting rooms. The ideal candidate will maintain high service standards and contribute to a positive office environment. Occasional support at the Southampton office may be required, making adaptability essential for success.

Qualifications

• Professional, reliable, and customer-focused attitude required.
• Ability to manage multiple responsibilities and remain adaptable.

Responsibilities

• Welcoming clients and visitors and ensuring a positive experience.
• Operating the switchboard and directing calls efficiently.
• Coordinating meeting room setups and maintaining cleanliness.

Skills

Customer service

Communication

Attention to detail

Teamwork

Job description

Overview

We’re looking for a professional, reliable, and customer-focused Front of House Services Assistant to join our Facilities team in Bournemouth on a 12-month fixed-term contract. This is a varied and hands-on role at the heart of the firm, providing a welcoming front-of-house experience for clients and visitors while supporting the smooth day-to-day running of our offices. There may also be occasional support at our Southampton office.

About the Role

As a Front of House Services Assistant, you’ll be a key point of contact for clients, visitors, and colleagues, delivering excellent service across reception, switchboard, meeting room coordination, and general facilities support. Working as part of a multi-skilled Facilities team, you’ll rotate responsibilities with colleagues and contribute to maintaining high standards of service, presentation, and organisation throughout the building. This role suits someone who is conscientious, adaptable, and takes pride in delivering a professional and welcoming environment.

Responsibilities

• Providing a high-quality front-of-house service, welcoming and signing in visitors and ensuring a positive client experience.
• Operating the central switchboard for multiple offices, answering and directing calls efficiently.
• Preparing reception and meeting areas at the start and end of the day.
• Coordinating meeting rooms, including managing bookings, room set-ups, hospitality, and refreshments.
• Maintaining excellent standards of cleanliness and presentation in meeting rooms, kitchens, and shared facilities.
• Ordering lunches, managing stock levels, and reconciling deliveries.
• Supporting marketing and events activity when required.
• Managing incoming and outgoing post, courier bookings, and internal mail distribution.
• Monitoring Facilities service requests and carrying out allocated tasks.
• Reporting maintenance, IT, and AV issues promptly.
• Assisting with health and safety tasks, including fire alarm tests and first aid provision.
• Supporting general facilities tasks such as document binding, room reconfigurations, and daily building checks.