Front of House Assistant

Browne Jacobson LLP; Cardiff; On-site; GBP 22,000 - GBP 28,000; Full time

Job summary

A leading law firm is seeking a Front of House Assistant in Cardiff to deliver exceptional client service and support the Client & Marketing team. The role involves greeting visitors, organizing events, and ensuring the smooth running of meetings and equipment. Ideal candidates will have experience in hospitality or retail, strong organizational skills, and the ability to work both independently and as part of a team. This is a great opportunity to contribute to a dynamic team and make a lasting impression on clients.

Qualifications

• Experience in reception, hospitality, or luxury retail.
• Proactive and able to multi-task effectively.
• Able to work independently and within a team.

Responsibilities

• Greet and meet all visitors with exceptional service.
• Organize meetings and events, ensuring smooth delivery.
• Maintain all meeting equipment and troubleshoot when needed.

Skills

Confident interaction skills

Problem-solving abilities

Attention to detail

Organizational skills

Team collaboration

Self-motivation

Tools

Microsoft Office

MS Teams

Zoom

Job description

The team are looking for an Assistant to join our Front of House team, delivering exceptional service to our clients and stakeholders. The Front of House Assistant will work within the Client & Marketing (C&M) department, which includes Business Development, Bids, Marketing, Client Relationships, Events & Front of House.

The Front of House (FOH) team are frequently the first impression of the wider business and its values for stakeholder and clients alike.

What does the role actually involve?

• Meeting and greeting all visitors upon arrival, delivering exceptional client service and providing a lasting positive impression of Browne Jacobson.
• Answering queries, responding to requests and liaising with clients, stakeholders and suppliers in-person and also via email and telephone.
• Placing orders for stock, stationery and catering etc.
• Assisting with the organisation and delivery of meetings and events and preparing meeting rooms in accordance with the organisers’ requirements and in line with Browne Jacobson brand standards.
• Serving of food and beverage requirements to all meetings and events and helping to clear down afterwards.
• Ensuring all meeting equipment (AV/VC) is in working order and set up for all required meetings. Training will be given to allow you to operate our tech and be comfortable troubleshooting.
• Travelling to other client suites to work alongside other Front of House team colleagues and provide cover at other suites if needed. Travel and accommodation, if relevant, will be booked for you.
• Reporting any tasks relating to the building, cleaning and security etc. and seeing through to resolution.
• Adhering to all relevant legislation.
• Supporting the wider C&M team as and when required.

What technical skills are required for someone to be successful and enjoy the role?

• Computer literate and able to navigate different computer systems, e.g., Microsoft Office, MS Teams and Zoom and a room booking platform.

Who would be a good fit for this role?

As part of the Front of House team, you would be expected to have the following skills and experience:

• Confident interacting with a variety of people in-person and also via telephone.
• Experience of working in a reception, hospitality, or luxury retail environment.
• Able to apply problem solving skills on a regular basis.
• Proactive and forward thinking with a keen eye for detail.
• Organised, able to multi-task and prioritise.
• Can work collaboratively in a team environment but also able to work independently.
• Self-motivated and level-headed with a resilient and positive outlook.