Front of House Team Leader

McMullen & Sons Ltd.; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A family-run business in hospitality based in Greater London seeks a Front of House Team Leader to deliver exceptional customer service and coach team members. You will run shifts and support management while benefiting from competitive pay and a training program aimed at career development. The role requires prior supervisory experience, and you will find a supportive work environment that values personal growth.

Benefits

Competitive salary

Achievable bonus scheme

Shift flexibility

Weekly pay

60% discount on meals while working

25% discount on food and 20% off drinks on days off

Enhanced pay for key Bank Holidays

Family friendly policies

Share of gratuities

Career development opportunities

Qualifications

• Prior experience within a supervisory role is essential.
• Full training provided through the McMullen GROW Programme.

Responsibilities

• Delighting guests through exceptional service.
• Coaching and guiding Team Members.
• Running shifts and supporting the Management team.

Skills

Exceptional customer service

Coaching and guiding

Shift management

Job description

If your ambition is to build a career in a long established, successful family run business, where guests come first and quality is paramount, come and join us as a Front of house Team Leader. We’re independent, so believe in investing in the future and we love home-grown talent. We treat all our people like part of the family – you’ll be respected, trained, coached and encouraged to grow in confidence, to achieve more than you thought you were capable of

Front of House Team Leader

So, if you’re as passionate as we are about beer and food, love people, enjoy making their day and thrive in a busy environment that’s the hub of the community then you could be our next Bar & Waiting Supervisor. We can offer you…

• A competitive salary
• An achievable bonus scheme
• Shift flexibility
• Weekly pay
• 60% discounted meals when you are working
• 25% discount on food and 20% off drinks for you and your friends on your day off
• Enhanced rate of pay for key Bank Holidays
• Family friendly policies including enhanced maternity and paternity pay
• A share of gratuities
• Fantastic career development through McMullen’s GROW Programme – currently over half of McMullen General Managers were promoted internally
• A valued position in a progressive company who treat people as a name, not a number

As a Bar & Waiting Team Leader you will be responsible for

• Delighting our guests through exceptional service
• Coaching and guiding our Team Members
• Running shifts and supporting the Management team

Prior experience within a supervisory role is essential however full training will be given through the McMullen GROW Programme both in house and at our Training and Development Centre in Hertford.

£14.47 per hour £13.01 + average tronc £1.46 (based on Tronc paid out May/June 2025)