Student Support Officer

House Study Holidays Limited; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading educational provider seeks a Student Welfare Officer for a summer role in Greater London. The position involves providing care and support to young international students, particularly those from China, ensuring their comfort and safety during their stay. Responsibilities include overseeing activities, managing accommodations, and engaging with students in a fun educational environment. Candidates must speak fluent Chinese Mandarin and be available for the entire contract period, with full-board accommodation provided.

Benefits

Full-board accommodation

1st Aid Course

Experience in a multicultural environment

Potential CELTA training discount

Qualifications

• Ability to work professionally with young people.
• Experience in pastoral care.
• Good level of spoken and written Chinese Mandarin and English.

Responsibilities

• Provide pastoral care and support to students.
• Lead excursions and activities for Chinese student groups.
• Ensure students’ safety and well-being.

Skills

Confidence

Safeguarding

Organization

Supportive Communication

Energetic

Flexibility

Responsibility

Education

Right to work in the UK

Job description

Overview

Are you a native/fluent speaker of Chinese Mandarin? Are you looking for fun, paid work over the summer that aligns with your natural ability to care for others?

Our Student Welfare Officer (Mandarin speaker) role allows you to earn more than just money. You’ll gain transferable skills that future employers are looking for, along with an enjoyable and unforgettable experience over the summer.

What does it involve?

Each summer, Stafford House welcomes over 6,000 students (ages 8–17) from around the world, giving them the opportunity to improve their English while having an unforgettable experience. Students stay for 7–14 days at one of our eight vibrant school locations, enjoying a lively mix of academic lessons, activities, and excursions.

A significant number of our students come from China, and it is important that we can communicate effectively with them to ensure their welfare, safety, and overall experience.

As a Student Welfare Officer, you will be at the heart of our students’ experience. Much like a House Parent, you’ll provide pastoral care, supporting students with their well-being and ensuring they feel safe, comfortable, and confident throughout their stay.

In this role, you will also take an active part in leading excursions and activities specifically for our Chinese student groups, working alongside the Activities team to create engaging, fun, and memorable experiences.

Locations

Bloomsbury, Central London with the potential of Cambridge, Oakham and Uxbridge (depending on student numbers – more information available on request in these locations)

Contracts

24th June – 23rd August. You must be available for at least 4 weeks but preferably the whole contract.

Hours

48 hours per week over 6 days. As you will be providing wrap-around care for our students, it is necessary to be residential for the duration of the contract. Good news! You don’t need to be local to our school locations to apply.

What’s in it for you as a Student Welfare Officer?

• Full-board accommodation is provided as you must be residential for this role
• 1st Aid Course as part of your training, prior to the programme starting and ongoing support throughout your contract duration
• Experience of working in a fast-paced, fun and multicultural educational environment
• Opportunity to gain experience toward a career of working with young people in the fields of education, health or care professions
• Working with a highly experienced and supportive team

Pay: £610.08 per week plus holiday entitlement + full-board accommodation included

Incentive: Employees may receive a £500 discount on CELTA training course provided by Stafford House, post qualifying contract. Note: wording retained from original

More information: Please read the full duties on our Job Description + see our information sheet, below

What does it take to be a Student Welfare Officer?

• Confidence, with a good understanding of how to work professionally with young people. You’ll be supporting young students who visit us from overseas to learn English. You’ll be guided by your Welfare and Accommodation Manager and/or the Centre Director, and acting as their responsible adult, and/or support their Group Leader.
• Safeguarding is a big part of the job, and we take it seriously. If successful we will conduct full pre-employment checks including an Enhanced DBS check, in line with our safer recruitment policy and Keeping Children Safe in Education 2025.
• Administration. You will allocate the accommodation for and make plans to ensure that our overseas students’ needs are met, prior to arrival. You’ll also complete admin duties, such as logbooks and Health & Safety records.
• Great Organisation. While here, you’ll manage the essential aspects of our students’ stay; ensuring they get to lessons on time, supervising mealtimes and working with their Group Leaders to support the smooth running of their stay.
• Being Supportive. You’ll cover the duties of care for our students overnight, on a rota basis. Additionally, providing pastoral support to ensure their holistic well-being and welfare.
• You’ll be a great Communicator with a good level of spoken and written English and Chinese Mandarin.
• Energetic. Working 48 hours per week over a 6-day week. This is a fully immersive working experience. Activities and excursions involve high levels of activity and lots of walking!
• Flexible. To care for our students arriving from China, you will be asked to support with a range of duties; taking part in excursions and activities. You will also on occasion attend London airports and train stations to welcome our students from China.
• Responsibility. You’ll take part in pastoral care duties, including night-duties on a rotation basis
• You must already have the right to work in the UK on a full-time basis - 48 hours per week
• You must be available to attend a 1-day training session on 25th June 2026

*The language requirement of this role is a proportionate means of achieving a legitimate aim related to student welfare and operational effectiveness.

More information

WHO ARE WE? Stafford House has over 70 years’ experience in providing international students with great English language study experiences in the UK. Our mission is to educate, inspire and help our students enjoy our locations, empowering them with confidence to realise their personal potential. Stafford House comprises 2 brands, Stafford House International and Stafford House Study Holidays.

We offer 7 fantastic study locations within the UK with a wide range of courses to choose from including English Language and activities, creative Art & Design, sports, and academic preparation courses. Stafford House International is part of CATS Global Schools (CGS), a leading education group committed to inspiring the next generation of world shapers.

OUR COMMITMENT TO SAFEGUARDING: CATS Global Schools are committed to safeguarding and promoting the welfare of our students and expect everyone connected with the organisation to share this commitment. All positions are subject to the satisfactory completion of safer recruitment pre-employment checks in line with KCSIE guidelines. All shortlisted candidates will be required to complete a criminal declaration form prior to interview and be subject to online checks which may include social media checks in addition to an enhanced DBS check (DBS process paid for by CATS Global Schools), references and if applicable, an overseas police check.

OUR COMMITMENT TO INCLUSION AND DIVERSITY: We are committed to diversity, inclusion and belonging. Building on our core values – Pioneering, Persevering, People – we pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools an employer of choice for all.

AND FINALLY

What are you waiting for? We look forward to hearing from you. Good luck!