Account Management Team Lead - Shared Services (Onsite)

Radius; Crewe; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A prominent organization in the United Kingdom is seeking a Team Manager for Account Management to lead their high-volume shared service team. Ideal candidates will possess strong leadership skills and a hands-on approach in a fast-paced environment, preferably with call centre experience. The role requires managing daily workflows, liaising with marketing for effective communications, and driving performance within the team. This position offers competitive rewards and opportunities for career development.

Benefits

25 days annual leave

Excellent training and coaching

Opportunities for ongoing development

Life assurance

Qualifications

• Proven experience leading teams in a high-volume environment, preferably a call centre.
• Ability to communicate effectively with internal and external stakeholders.
• Hands-on approach to management with the ability to assign tasks.

Responsibilities

• Provide leadership to the digital operations team.
• Manage daily workflows and monitor team performance.
• Liaise with marketing to align communications with the overall strategy.
• Drive consistency and improvement within the team.

Skills

Leadership skills

Decision-making skills

Communication skills

Ability to manage competing priorities

Job description

A prominent organization in the United Kingdom is seeking a Team Manager for Account Management to lead their high-volume shared service team. Ideal candidates will possess strong leadership skills and a hands-on approach in a fast-paced environment, preferably with call centre experience. The role requires managing daily workflows, liaising with marketing for effective communications, and driving performance within the team. This position offers competitive rewards and opportunities for career development.