Azure Cloud Technician — Senior Legal IT Support

Iomart Group; Romford; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A technology solutions company in Romford seeks a Senior Cloud Technician to support law firms by managing cloud environments and escalated ticketing issues. This position requires expertise in Windows Terminal Servers, Azure platforms, and strong customer service skills. Applicants should have experience in customer support and be comfortable with Microsoft 365 and Azure. The role offers a salary of £30,000 per annum plus benefits.

Qualifications

• Experience with customer support or service desk environments.
• Comfortable working with Microsoft technologies.
• Ability to communicate effectively in writing and verbally.

Responsibilities

• Handle escalated tickets from 1st line and take ownership of complex issues.
• Support and maintain Windows Terminal Servers.
• Work with Azure-based platforms and core applications.

Skills

Customer support experience

Experience with Microsoft 365

Understanding of Azure

Knowledge of Windows Server

Active Directory proficiency

Effective communication skills

Ability to prioritize workload

Job description

A technology solutions company in Romford seeks a Senior Cloud Technician to support law firms by managing cloud environments and escalated ticketing issues. This position requires expertise in Windows Terminal Servers, Azure platforms, and strong customer service skills. Applicants should have experience in customer support and be comfortable with Microsoft 365 and Azure. The role offers a salary of £30,000 per annum plus benefits.