Senior Cloud Technician

Iomart Group; Romford; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A technology solutions company in Romford seeks a Senior Cloud Technician to support law firms by managing cloud environments and escalated ticketing issues. This position requires expertise in Windows Terminal Servers, Azure platforms, and strong customer service skills. Applicants should have experience in customer support and be comfortable with Microsoft 365 and Azure. The role offers a salary of £30,000 per annum plus benefits.

Qualifications

• Experience with customer support or service desk environments.
• Comfortable working with Microsoft technologies.
• Ability to communicate effectively in writing and verbally.

Responsibilities

• Handle escalated tickets from 1st line and take ownership of complex issues.
• Support and maintain Windows Terminal Servers.
• Work with Azure-based platforms and core applications.

Skills

Customer support experience

Experience with Microsoft 365

Understanding of Azure

Knowledge of Windows Server

Active Directory proficiency

Effective communication skills

Ability to prioritize workload

Job description

Overview

What you'll be doing: Join Atech as a Senior Cloud Technician, where you’ll be working closely with law firms and legal professionals, supporting the cloud environments that keep their practices running smoothly.

In this role, you’ll handle escalated tickets from 1st line, taking ownership of more complex issues and ensuring our clients receive fast, expert-level support. You’ll support and maintain Windows Terminal Servers, alongside working with Azure-based platforms. A large part of your role will focus on the legal sector’s core applications - especially Partner for Windows (P4W). Your technical expertise combined with excellent customer handling skills will make a real difference to our clients operations.

Responsibilities

• Handle escalated tickets from 1st line and take ownership of more complex issues
• Support and maintain Windows Terminal Servers
• Work with Azure-based platforms and core applications, especially Partner for Windows (P4W)
• Provide fast, expert-level support and maintain strong customer service
• Communicate effectively with customers, including demanding ones

Qualifications

• Can feasibly commute to Romford
• Experience with Microsoft 365 and a good understanding of Azure and Intune
• Comfortable working with Windows Server and Active Directory
• Have previously worked in a customer support or service desk environment
• Ability to manage and prioritise workload effectively in a fast-paced setting
• Clear and confident written and verbal communication
• Willingness to learn new technologies and continually expand skillset

Desirable Have experience working within the legal sector as part of an internal IT support team

What’s in it for me?

£30,000 per annum + benefits

Who you’ll be doing it for

Atech, part of the Iomart Group, is a highly accredited Microsoft Partner that delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs, 24/7/365.

• Our services support 25,000 users globally and proactively monitor 45,000+ devices in key areas
• Azure infrastructure managed service
• Modern Workplace: Office 365, Microsoft 365, and Azure Virtual Desktop
• Managed Security and SOC with Microsoft Defender, Sentinel

What to do next

Please click apply if you like the sound of this role. If you do not have an up to date CV or want to have a chat about the role first, please contact us on [e-mail].

We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.