Administration Officer

Leeds Safe Roads Partnership; Leeds; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A public services organization in Leeds is seeking an Administration Officer to support the Special Educational Needs Statutory Assessment and Provision team. This role involves managing administrative tasks to ensure children with special needs receive appropriate support. Applicants should possess strong communication and organization skills, with an ability to handle sensitive information. The position offers flexible work arrangements with a focus on professional development.

Benefits

Competitive salary

Annual leave and holidays

Membership of the West Yorkshire Pension Fund

Flexible working arrangements

Career pathway and professional development

Qualifications

• Demonstrated ability in numeracy and literacy.
• Experience working in teams and contributing to their development.
• Ability to produce and present routine reports and data.

Responsibilities

• Support multi-agency panel meetings and statutory deadlines.
• Manage workload and ensure quality standards.
• Communicate clearly on sensitive and complex information.

Skills

Good communication and interpersonal skills

Flexibility and adaptability

Resilience with sensitive information

Good organization skills

Good IT skills

Education

Qualifications demonstrating ability in numeracy and literacy

Job description

Hours: 37 & 18.5

Contract: Permanent

Location: Merrion House

Business Administration Service (BAS) is responsible for administrative staff providing professional administrative services to a wide range of teams and service areas across the whole of the Council. The BAS aims to deliver efficient and modern administrative services to support the delivery of Council services to the Citizens of Leeds and to help achieve the Best City Ambition.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions .

About you

As an Administration Officer you will bring to the role:

• Good communication, interpersonal skills and ability to work well with people across the organisation
• Flexibility, enthusiasm and adaptability when helping to implement change
• Resilience when dealing with very sensitive, confidential and sometimes upsetting information
• Good organisation skills and ability to multi-task in a fast-paced environment
• Good IT skills and ability to accurately record information

About the role

This role is working within the Business Administration service supporting the Special Educational Needs Statutory Assessment and Provision team (SENSAP). This team is responsible for enabling children and young people with complex Special Educational Needs and Disabilities (SEND) to access the right educational support and provision to achieve their life aspirations.

As an Administration Officer you’ll work to meet statutory deadlines throughout the referral process, help support multi-agency panel meetings, lead on the administration of children moving in and out of Leeds as well as preparing bundles for tribunal meetings. You will also be required to provide support to Educational Psychologists therefore, flexibility is essential.

The role is integral to our SENSAP administration team as we are the first point of call for matters relating to Educational Health Care Plans (EHCP).

The role is primarily based at Merrion House two days a week with the option to work from home for the remaining three days. There may however, be times when you will be asked to work additional days in the office or to work from an alternative location.

What we offer you

We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements
• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

Please complete the online application form.

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying.To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Please ensure you are eligible before applying.

Job Description

SENSAP This role is working in the Business Administration service supporting the Special Educational Needs Statutory Assessment and Provision team (SENSAP) which is responsible for enabling children and young people with complex Special Educational Needs and Disabilities (SEND) to access the right educational support and provision to achieve their life aspirations. You will work as part of a team to meet statutory deadlines throughout the referral process. The work is predominately based within the Synergy suite of applications which hosts all Leeds pupil level educational data. You will be able to communicate clearly and effectively as you will be responsible for corresponding to queries through our inbox and busy phone line. Attention to detail and confidentiality (GDPR) is essential.

Shared Services consists of employees in the Business Support Centre and Business Administration Service. Both of these services provide administration support activities to a wide range of teams and services across the council. We help the council to streamline operations by redesigning processes, reviewing models of delivery to enable better sharing of resources and exploiting existing or introducing new technology to modernise the way we work.

Our staff use a range of computer programmes and systems to support services which include those working with teams based across the council in a number of different administration roles.The role involves hybrid working (home/office dependant on service need), potentially working face-to-face with customers and working within the council boundaries as required.

Specific team job purposes are listed below.

Responsibilities

• Supervise and develop staff to ensure work is prioritised and carried out effectively and efficiently to ensure deadlines are met to high standards.
• Manage your own workload and meet targets whilst maintaining quality as part of a team.
• Assist with the presentation of a variety of information in a clear and concise way with high attention to detail – through both written reports and verbally.
• Establish and maintain records, accurately entering and retrieving information.
• Commitment to the continuous improvement of quality standards, business procedures and processes through continuous review and development.
• Work flexibly and move within service areas – working at different locations depending on service demand.
• Maintain effective relationships with other Leeds City Council staff, Elected Members, members of the public and other partnership organisations as appropriate.
• Flexible and adaptable to change to assist other services as required commensurate to grade
• Participate in appraisal, training and development activities as necessary to ensure up to date knowledge and skills
• Improve own practice through observation, evaluation, discussion with colleagues and development programmes.
• Work collaboratively with colleagues, knowing when to seek help and advice.
• Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.
• Be aware of and comply with Leeds City Council policies and procedures e.g. child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding and promoting the values, standards and equal opportunities of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment or victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.
• The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.
• The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Qualifications: Qualifications demonstrating ability in numeracy and literacy or equivalent knowledge

PERSONAL SPECIFICATION

Method of Assessment will be through one or more of the following Application Form, Test, Interview or Certificate.

ESSENTIAL REQUIREMENTS: It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements.

• Able to work with, and within, multiple teams of staff and contribute to its development with suggestions for new ways of working.
• Able to collate data and use it to produce reports.
• Able to communicate effectively with a wide range of people including sensitive and complex information
• Able to produce and present routine reports and data
• Of adhering to procedures and legislation relating to confidential information and financial regulations.
• Of communicating clearly and effectively with a wide range of people and being able to develop strong working relationships.
• Of working on your own and using your initiative to adhere to timescales and deadlines.
• Of providing excellent customer services and dealing with queries from a range of people.
• Of the applications, systems and IT programmes utilised by the service and being able to accurately record and retrieve information.
• Of dealing with sensitive and confidential information.
• Of adhering to legislative business, financial, audit, and operational requirements of the service, and the impact on its day-to-day work.
• Committed to continuous improvement.
• Able to understand and observe Leeds City Council Equality and Diversity Policies.
• Carry out all duties having regard to an employee’s responsibility under Health & Safety Policies.
• Willingness to actively participate in training and development activities to ensure up to date knowledge, skills and continuous professional development
• Understand and embrace our values, behaviours and codes of conduct.

DESIRABLE REQUIREMENTS: It is desirable that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates are not required to meet all the Desirable requirements however these may be used to distinguish between acceptable candidates.