Electronic Working Administrator

Williams Lea; Newport; Hybrid; GBP 25,000; Full time

Job summary

A global provider of business support services is seeking an Electronic Working Administrator to join their team in Newport. The role involves managing case documentation, liaising with clients, and ensuring accurate processing of information in a hybrid working model. Ideal candidates will have strong customer service skills and attention to detail. Benefits include 25 days holiday, private medical insurance, and opportunities for career development.

Benefits

25 days holiday

Private Medical Insurance

Discounted gym memberships

Cycle-to-work scheme

Qualifications

• Proactive and detail-oriented with experience in a high-volume environment.
• Strong customer service skills and ability to work in a team.
• Capable of handling confidential information responsibly.

Responsibilities

• Manage case documentation and liaise with clients and courts.
• Data entry and validation of information.
• Handle confidential information and answer client calls.
• Adhere to defined standards and processes.

Skills

Customer Focus

Attention to Detail

Effective Communication

IT Literacy

Job description

**This website is operated, hosted and managed by Williams Lea Limited,** **3 Savannah Way, Leeds LS10 1AB, United Kingdom.****. View our** .Electronic Working Administrator page is loaded## Electronic Working Administratorlocations: Newporttime type: Full timeposted on: Posted Todayjob requisition id: R261000182**Electronic Working Administrator**Salary: £24,570 per annum plus company benefitsLocation: Newport, NP10 8UHContract: Permanent, Full TimeShifts: 37.5 hours per week, Monday – Friday, 8.30am-5:00pm, 1 hour unpaid lunch breakWork Model: Hybrid after training**Williams Lea seeks an Electronic Working Administrator join our team!**Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.**Purpose of role**We are seeking a proactive and detail-oriented individual to join our team in delivering exceptional client service within a high-volume environment. As part of this role, you will be responsible for managing case documentation, liaising confidently with clients, courts, and solicitors, and ensuring the accurate processing of information. If you are confident, organized, and customer-focused, this position is a great fit for youWe are committed to supporting the professional development of our employees. We offer one to one training followed by coaching support from our Team Leaders and Senior Administrators until fully competent. Each team member will have a personalised development plan, with clear milestones to track progress and opportunities for growth. Regular feedback, training, and mentorship will be provided to ensure continued career advancement and skill enhancement.In this role we offer hybrid working once competent after training and free parking while onsite.**Key responsibilities*** Working as part of a larger team administering Client Accept Service paperwork, following agreed processes and procedures to ensure accuracy of information* Setting up new cases on behalf of a law firm.* Reviewing documentation.* Dealing with incoming mail.* Role requires data entry and validation of information so accuracy and attention to detail is critical* Liaising with Courts, Clients and Claimant solicitors by telephone in order to clarify received or missing information* Handling confidential information in line with the firm's data security protocols* Answering a handful of inbound calls from clients each day.* Making outgoing calls to clients to obtain missing information.* Other administrative duties, as required* Adhere to defined standards and processes* Have the ability to deal with client issues quickly and effectively, seeking assistance when required* Develop and maintain strong relationships with internal and external clients providing assistance and advice as and when required* You must be customer focused**Key Competencies*** Customer Focus* Drive for results* Keen eye for detail* Typing and computer literacy skills* Able to handle confidential information responsibly* Effective communication - Listening & Written* Planning & organising - Managing work* Accountability and responsibility, Courage**Personal Attributes**We are looking for someone who is:* Self Motivated* Organised* Customer focused* A confident communicator* Methodical and logical approach* Team player but able to work on own initiative* Commitment to deliver* IT literate**Rewards and Benefits:**We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:* 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)* Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.* Life Assurance* Private Medical Insurance* Dental Insurance* Health Assessments* Cycle-to-work scheme* Discounted gym memberships* Referral SchemeYou will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!**Equality and Diversity**The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [e-mail].**View our Privacy Notice****Longevity driven by innovation**In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.