Field Operations Assistant

Auger Site Investigations Ltd.; Wallasey; On-site; GBP 25,000; Full time

Job summary

A leading site investigation firm in Wallasey is seeking a Field Operations Assistant to contribute to scheduling and support the nationwide engineering team. This desk-based role demands strong administrative and communication skills while also being hands-on when necessary. The successful candidate will receive full training and gain an external qualification. With benefits like a competitive salary, pension contributions, and annual leave, this role promotes a friendly and supportive work environment.

Benefits

Starting salary of £24,784.50

Annual profit share bonus

22 days annual leave + 8 bank holidays

Health cashback plan

Career progression opportunities

Social events and modern office environment

Annual cost of living raise

Qualifications

• Eager to understand and adhere to the company standards.
• Willing to be hands-on when required.
• Committed and possess a strong work ethic.
• Ready to learn and gain varied experience.

Responsibilities

• Contribute to scheduling and efficiency of nationwide engineers.
• Deliver excellent customer service to policy holders.
• Support fleet management and tool/plant hire.

Skills

Strong administrative skills

Communication skills

Flexibility and adaptability

Problem-solving

Self-motivated

Job description

Do you have what it takes?

We're looking for a Field Operations Assistant to join the Auger team based at our head office in Wallasey. The successful candidate will be fully supported in their new role with full training provided and the opportunity to gain an external qualification. This is predominantly a desk‑based role with the requirement to be willing to get hands‑on assisting our Field Support Manager.

The benefits

• An attractive starting salary of £24,784.50 plus 5.5% pension contribution (for over 21 year olds)
• Annual profit share bonus paid in November (traditionally circa £2,250)
• 22 Days Annual Leave + 8 Statutory Bank Holidays – annual leave increases with length of service.
• Westfield Health Cash‑back Plan, giving you access to services such as dental care, optical care, physiotherapy and a 24 Hour GP, including coverage for your children and gym discounts.
• A focus on training, development and career progression.
• Modern contemporary office environment, with frequent social events.
• Auger has awarded an annual cost of living rise which for the past 5 years has exceeded the national average.

A little about Auger

We are an independent specialist with an impeccable reputation who work on behalf of major UK insurers. We provide a national service for drainage, water mains and subsidence claims across the UK.

We achieve this through our exceptional people, who consistently exceed the expectations of our clients and customers alike. We pride ourselves on our “Auger Family” environment, creating an engaged and inclusive workforce where the importance of the individual's needs is always our priority. To be successful in any role with us we believe you need the tools, support and environment in which to flourish and we take this really seriously. We truly believe in our core values: doing 'whatever it takes' for our customers, colleagues and communities.

The role

In the Field Operations Assistant role, you will contribute to scheduling & efficiency of our nationwide engineers, delivering customer service to our policy holders, and supporting with the fleet management and tool/plant hire for Augers nationwide engineers. This would involve being hands‑on in our store room and in our vehicles. You will have the opportunity to learn from experienced team members in each of these areas, with no previous experience required. In this role, you will gain valuable hands‑on experience in various administrative tasks while supporting the wider team. This role will be varied, allowing you the perfect opportunity to develop your skills.

We’d love to hear from you

• You are eager to understand and adhere to the ‘Auger Way’
• You would be happy to be hands‑on when if required
• You have strong administrative and communication skills
• You are flexible and adaptable to dealing with varied duties
• You are committed and have a strong work ethic
• You are confident in finding solutions and overcoming unforeseen challenges
• You take pride in the high standard of your work
• You are enthusiastic, self‑motivated and like to take ownership
• You are keen to learn from those around you and gain a wide range of experience
• You are ready to kick start your Auger career – we want our working relationship to be a longstanding one!

Prerequisite

• A clear basic DBS check
• A Driving Licence

Our interview process

Apply for the role via the link, we can't wait to hear from you!

1. Successful applicants will be contacted to schedule the initial telephone interview
2. Final stage interview will be a Face‑to‑Face Interview at our Head Office