Operations Assistant

Wales & West Utilities Limited; Bristol; On-site; GBP 27,000 - GBP 40,000; Full time

Job summary

A gas distribution company is seeking an Operations Assistant to support operational teams at its Bristol depot. Responsibilities include providing administrative support, investigating highway notices, and ensuring compliance with safety measures. The ideal candidate has excellent communication skills, familiarity with Microsoft Excel, and a customer-driven focus. This role offers a competitive salary ranging from £27,596 to £39,645, along with various employee benefits including a pension plan, annual leave, and flexible benefits. Join a company committed to diversity and employee well-being.

Benefits

Competitive starting salary

Structured pay and competency framework

25 days annual leave plus bank holidays

Retirement Savings Plan

Life Insurance

Flexible benefits scheme

Financial Wellbeing Programme

Enhanced pay for parental leave

Retail discounts

Annual salary review

Discretionary annual bonus

Company Sick Pay

In-house Occupational Health Team

Employee Assistance Programme

Qualifications

• Customer driven focus for both internal and external customers.
• Previous use of Microsoft packages including Excel.
• Excellent communication and organisational skills.

Responsibilities

• Investigate Highway Authority Fixed Penalty Notices and communicate findings.
• Liaise with Highway Authorities for traffic management approval.
• Support administration compliance with Performance Manager.

Skills

Customer driven focus

Microsoft Excel

Excellent communication

Organisational skills

Knowledge of Gas industry

Job description

Who are we?

We are a gas distribution business that services the gas infrastructure across Wales and the south-west of England. We serve our customers and communities with safe, reliable, and affordable energy services whilst investing to create a sustainable future to deliver our carbon-free vision for 2050.

What we’re looking for?

We are looking for an Operations Assistant to support our operational teams in delivering a safe and efficient network.

Based at our operational depot in Bristol, you will work closely with managers and key stakeholders to provide administrative support across a variety of areas including notices, permitry, transport, health & safety, and general depot administration.

We’ll trust you to:

• Investigate any Highway Authority Fixed Penalty Notices/Defects and Section 74 charges and communicate findings to relevant stakeholders
• Where required liaise with Highway Authorities to ensure traffic management measures (less complex) are agreed and approved
• Support the Performance Manager & First Line Manager with administration compliance
• Collect weekly defect sheets from all drivers within geography, record, and file, circulate to relevant stakeholder at agreed intervals
• Administer Fuel Cards and file weighbridge tickets
• Undertake general administrative activities including but not restricted to IT software & hardware enquires, liaison with depot maintenance service providers, customer service and collation of damage billing information
• Respond to enquiries from all stakeholders ensuring accountability, ownership and excellent customer experience are demonstrated

You can read a full job description here.

You’ll need to have:

• Customer driven focus for both internal and external customers
• Previous use of Microsoft packages including excel
• Excellent communication and organisational skills
• Knowledge of the Gas industry and associated policies & procedures is desirable but not essential

We would also love to hear about anything else you feel you could add or bring to the role!

As we are a safety critical organisation, all offers of employment are subject to pre-employment drug & alcohol screening.

What’s in it for you?

• Competitive starting salary of £27,596 rising to £39,645
• A structured pay & competency framework which rewards skills, competence and enables development and career progression
• 25 days annual leave plus bank holidays which can be tailored to celebrations that reflect your beliefs
• Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% - totalling 15%
• 14 x salary Life Insurance linked to membership of the Retirement Savings Plan
• “Choices” flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans
• Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs
• Enhanced pay for parental leave
• Retail discounts and cashback scheme
• Annual salary review
• Discretionary annual bonus
• Company Sick Pay
• In-house Occupational Health Team
• Employee Assistance Programme

The way we do things

Our Ambition, Priorities and Values inform everything we do as a business – from our strategic planning to the performance management of our colleagues. Our values underpin everything we do and we are committed to creating a working environment that supports and fosters diversity, inclusion and equity, where all of our colleagues feel valued and supported to contribute to their full potential.

We are focused on creating a culture where it doesn’t matter about gender, race, sexuality or disability; it’s about our colleagues’ skills, the way we do things and how we live our values.

If you think you’d make a good addition to the team, we would love to hear from you!

To apply, click the link below.

If you would prefer to complete your application form in an alternative format such as Microsoft Word or would like to discuss the role in a little more detail, please contact us at [e-mail] or on 07971 038 982.

You can also ask us about flexible working practices that may be available or tell us if you have any special requirements during the application process.