Weekend Customer Host

First Group; Worcester; On-site; GBP 13,000 - GBP 18,000; Part time

Job summary

A leading railway company is seeking a Weekend Customer Host to provide exceptional customer service during weekend journeys. The role offers a salary starting at £13,172, rising to £17,232 after training. Responsibilities include welcoming passengers and enhancing their experience onboard. Ideal candidates should have prior customer service experience and strong communication skills. Comprehensive training and excellent benefits including free rail travel are provided. Applicants must live within 45-60 minutes of Worcester station.

Benefits

Free rail travel

Pension

Healthcare plan

Retail discounts

Qualifications

• Passionate about delivering exceptional experiences.
• Ability to work independently or as part of a team.
• Must live within 45-60 minutes of Worcester station.

Responsibilities

• Provide a warm welcome and outstanding at-seat refreshment service.
• Enhance customers' journeys with exceptional service.
• Work onboard, engaging with passengers.

Skills

Customer service experience

Strong communication skills

Flexibility to work all weekends

Proactive approach

Cash handling experience

Food safety experience

Job description

Overview

Who are we? At GWR, we're proud to be the custodian of Brunel's railway – one of the most prestigious in the world. With some of the newest trains in the UK and exciting plans for the future, we connect over 100 million passenger journeys every year across 275+ stations. From Cornwall and South Wales to London, our routes pass through stunning countryside and world-class destinations.

We're on a mission to transform the way people think about train travel. With over 6,000 colleagues from all walks of life, we're creating amazing journeys and revaluing rail as something truly special.

The role

Are you passionate about delivering exceptional customer service? We're looking for friendly and enthusiastic individuals to enhance our passengers' weekend journeys, perfect for those with weekday commitments.

What’s in It for You

Salary: £13,172 (first six months), rising to £17,232 after completing training and probationand probation

Hours: 17.5 per week (Saturday & Sunday)

Annual Leave: 13 days per year

Comprehensive Training – We set you up for success!

• 2 weeks of full-time classroom training in Swindon
• Followed by on onboard training at your base location and hours (your home station), with flexibility based on your learning pace

Excellent Benefits: Free rail travel, pension, healthcare plan, retail discounts & more!

As a Weekend Customer Host, You Will

• Provide a warm welcome and outstanding at-seat refreshment service
• Enhance customers' journeys with exceptional service
• Work onboard, engaging with passengers and creating a positive experience

What We're Looking For

• Customer service experience
• A passion for delivering exceptional experiences
• Flexibility to work all weekends and bank holidays
• A proactive approach—customers always come first!
• Strong communication skills and the ability to work independently or as part of a team
• Preferred: Cash handling and food safety experience

Additional Information

• You must live within 45–60 minutes of the station and be able to get to work without relying on public transport (staff parking isn’t always guaranteed at our stations).
• The selection process includes an assessment centre with group activities showcasing your
• Please note: Training will be two weeks full-time (Monday–Friday), and you must live within one hour of Worcester station.

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

neurodiversity resources: exceptionalindividuals.com/neurodiversity/

neurodiversity resources: healthassured.org/blog/neurodiversity/

INGWR