Traffic Dispatcher

Dubizzle Limited; Newton Abbot; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading logistics company in Newton Abbot seeks a Traffic Dispatcher to oversee operations, manage driver coverage, and ensure compliance with health and safety standards. Ideal candidates will have experience in traffic offices, strong administrative skills, and at least a year of customer service experience. The role involves managing route efficiency and liaising with operational staff, providing a great opportunity for those looking to enhance their logistics career.

Qualifications

• Experience of working in a traffic office or logistics environment.
• Strong administrative background.
• Minimum of 1 year customer service experience in a customer-facing role.

Responsibilities

• Manage day-to-day operations ensuring health & safety standards.
• Liaise daily with operational staff for safe delivery.
• Manage route efficiency and vehicle disposal.

Skills

Traffic office experience

Logistics environment experience

Microsoft Office proficiency

Strong communication skills

Customer service experience

Job description

We are currently seeking a Traffic Dispatcher within our Newton Abbot Depot, to effectively manage the day to day organisation of operations of the Depot through the allocation and basic routing/planning/scheduling of vehicles to ensure best in class service delivery to customers, ensuring health & safety standards are maintained, and ensuring environmental and O licence compliance. Supporting employee engagement, continuous improvement in productivity and quality of service provision.

Principal Accountabilities:

• Liaise daily with operational staff in order to achieve a safe, best in class service delivery.
• Managing route efficiency and utilising optimum disposal outlets within the area to ensure effective use of vehicles and facilities.
• Manage driver availability and coverage in line with legislation and company procedures to ensure that there is suitable coverage at all times.
• Perform administrative duties including input of pay and bonus onto the company systems. In addition accurate input of disposal information
• Supervise vehicle availability on a daily basis ensuring that drivers have completed their checks in accordance with company policy.
• Contribute toward ongoing cost control, actively seeking to improve efficiency and reduce operating costs eg. Running and analysing Depot reports.
• Ensure all administrative tasks associated with the Dispatch office are completed, including time sheets, tachograph records, payroll records, holiday rotas, resolution of QLS.
• In conjunction with the Depot Manager, ensures that mandatory training, induction and toolbox talks are delivered in line with company policy.

Person Specification:

• Experience of working in a traffic office or logistics environment be ideal.
• Experience of the Waste Management industry would be beneficial.
• Strong administrative background.
• Highly organised with the ability to multi-task.
• Confident use of all Microsoft Office programmes such as Outlook, Word and Excel.
• Strong communication skills.
• Customer Service experience within a minimum of 1 year in a customer facing or call centre environment.

Interview Dates: 18th/19th/20th February

About Biffa:

Here at Biffa, we have a friendly, open, honest culture that's based on mutual trust and respect. Safety is our number one priority and we look out for each other. We're very proud of what we do and are continually striving to be better. We listen to our employees and we care about what our employees think.

At Biffa, we encourage our people to take responsibility. You'll have a real opportunity to make a positive contribution to our business, our customers and to the communities in which we operate. We're committed to helping our people fulfil their potential.

You'll find many exciting opportunities and challenges with us and people are rewarded fairly for their efforts, recognising the valuable contribution that everyone makes to our business.

Biffa – Valuing Difference.

We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Biffa is therefore committed to promoting equality and diversity in all areas and places great importance on ensuring it is a diverse and fulfilling place to work.