IT & AV Technician

Nationalmuseums; Greater London; On-site; GBP 28,000; Full time

Job summary

A prominent national museum in London seeks a proactive IT/AV Technician to provide user support and hands-on IT/AV assistance. This full-time role offers opportunities to work on diverse projects and develop skills within a supportive team. The successful candidate will handle IT/AV tasks and be the first point of contact for users. A hands-on approach to IT and AV support is essential. The role is vital in supporting the museum's unique heritage environment.

Qualifications

• Experience with 1st- and some 2nd-line IT and AV support in a hands-on environment.

Responsibilities

• Work on Cyber Security and Networking, Digital Gallery repairs, and meeting room AV.
• Provide desktop support and hands-on IT/AV assistance.
• Be first point of contact for users in the IT/AV environment.
• Get involved with new projects beyond IT.

Skills

1st- and 2nd-line IT support

AV support

Troubleshooting

Job description

Overview

IT/AV Technician — Permanent, Full-time — London — £27,500 per annum

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future - using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.

The Royal Air Force Museum is looking for a dynamic and proactive IT/AV Technician who likes to take the initiative to join a busy and well-established IT department, acting as a first point of contact for our users.

Responsibilities

• Work on topics from Cyber Security and Networking to Digital Gallery interactive repairs and meeting room Audio Visual.
• Provide traditional desktop support and hands-on IT/AV assistance; occasional remote support, troubleshooting and investigation.
• Work independently and take the initiative, while also being a team player.
• Be the first point of contact for users in the IT/AV environment.
• Get involved with new projects beyond IT within a varied role supporting the business in a unique heritage environment.

Qualifications

• Experience with 1st- and some 2nd-line IT and AV support in a hands-on environment.

What we offer / Opportunities

There will be opportunities to develop your skills and knowledge working as part of a small, friendly and supportive team, across a wide range of competencies, and the opportunity to use a wide variety of systems.

You will also get involved with new projects (not just IT) within a varied role offering vital support to the business within a unique heritage environment.

How to apply

• Please download the full job description on our website at: https://www.rafmuseum.org.uk/about-us/job-vacancies/it-av-technician-2/
• Please click on the following link to apply for this role. You will be taken to our applicant tracking system - http://royalairforcemuseum.peoplehr.net/Pages/JobBoard/Opening.aspx?v=0814c7d4-c417-4774-858d-4ec237864907
• Closing date for applications: 22 February 2026
• Interviews will take place on: 6 March 2026

National Museum Directors' Council, National Museums Liverpool, World Museum, WilliamBrown Street, Liverpool, L3 8EN