Retail Assistant

Nationalmuseums; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job description

Retail Assistant

• Fixed term (1 year)
• Full-time
• London
• £25,210.92 per annum

Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence. The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.

We are looking to recruit a Retail Assistant.

Key Duties

• The post holder will be responsible for delivering the commercial activities of the Museum with the sale of goods and services in our retail and visitor areas and supporting the delivery of museum events.
• Preparing, monitoring and operating our exciting new Soft Play attraction and associated ‘pop‑up’ gift shop.
• Providing high standards of customer care through proactive engagement with our visitors.
• Managing daily bookings, session times and capacities, as well as processing sales of tickets and shop stock via EPOS tills and booking platforms across all the museums retail outlets and experiences.

Qualifications

• Excellent customer service skills, friendly attitude and the ability to multi‑task.
• Demonstrated ability to deliver an exceptional visitor experience, ensuring that The Royal Air Force Museum exceeds the expectations of all our visitors.
• Previous retail or customer‑facing experience, team player and keen to learn new skills.
• Enthusiastic about presenting the Museum, the RAF and the RAF stories to all our visitors.

Working Hours

This is a full‑time, 1‑year fixed term role, working 35 hours per week, 7 hours per day between the normal hours of 9:15am and 5:15pm on any 5 days out of the 7‑day week. The actual working hours will vary from week to week according to the departmental roster and will include working weekends, public holidays and early mornings/evenings as necessary. Flexibility will be required in terms of hours and days worked, based on operational requirements.

Location: London site.

To Apply

Please download the full job description on our website at: https://www.rafmuseum.org.uk/about-us/job-vacancies/retail-assistant-7/

Please click on the following link to apply for this role. You will be taken to our applicant tracking system – https://royalairforcemuseum.peoplehr.net/Pages/JobBoard/Opening.aspx?v=40de7868-da40-4df2-a216-7871a37d574e

Closing date for applications: 1 March 2026

Interviews will take on: 12 March 2026

National Museum Directors' Council, National Museums Liverpool, World Museum, WilliamBrown Street, Liverpool, L3 8EN