Modern Workplace Analyst

Nationalmuseums; Greater London; Hybrid; GBP 35,000 - GBP 42,000; Part time

Job summary

A cultural institution in London seeks a Modern Workplace Analyst to manage enterprise-wide solutions for staff and visitors. You'll ensure IT services remain secure and efficient, manage software solutions, and contribute to projects enhancing user experience. The role requires strong technical skills in Microsoft 365 and experience in license management. This position offers a competitive salary and generous benefits including hybrid working, leave policies, and cultural perks.

Benefits

25 days annual leave plus bank holidays

Generous pension scheme

Free tickets to exhibitions

Interest-free travel loans

Employee Assistance Programme

Qualifications

• Experience in end-user device deployment and ITIL service delivery.
• Strong technical skills in Active Directory and PowerShell scripting.
• Excellent documentation and communication abilities.

Responsibilities

• Maintain and develop modern workplace technology roadmaps.
• Provide Microsoft 365 operational support for core systems.
• Monitor system performance, produce reports, and recommend improvements.

Skills

License management

Active Directory

PowerShell scripting

Microsoft 365

Communication skills

Education

Microsoft certifications like MCSE

ITIL certification

Tools

Microsoft 365 (Intune, Teams, SharePoint)

Cloud PAAS

Job description

Details

Location: London

Category: IT

Salary: Up to £41,723 per annum + Civil Service Pension, Hybrid, Socials

Contract type: Contract

Hours: Full time

Telephone: [phone]

Modern Workplace Analyst

Modern Workplace Analyst

Full-time, Hybrid (at least 3-4 days per week on-site)

Fixed-term (18 months)

£41,723 per annum

Apply by 12pm (midday) on Tuesday, 24 February 2026

About the role

The Information Services (IS) department is hiring a Modern Workplace Analyst to deliver and maintain modern workplace enterprise-wide solutions that support around 1,000 staff and millions of visitors.

The successful candidate will play a key role in ensuring the Museum\'s IT services remain secure, efficient, and aligned with evolving technologies by managing device and software solutions, supporting operational systems, and contributing to projects that enhance user experience. You will also engage with emerging technologies, mentor colleagues, and ensure compliance with ITIL processes and security best practices.

This is an exciting opportunity to make a real impact by driving technology change and innovation within a world-class institution.

Key areas of responsibility

• Maintain and develop modern workplace technology roadmaps.
• Deliver new workplace technologies and software services.
• Provide Microsoft 365 operational support for core systems, including ERP, retail, and digital asset management.
• Monitor system performance, produce reports, and recommend improvements.
• Ensure compliance with security, continuity, and disaster recovery requirements.
• Manage software licenses and vendor relationships.
• Participate in change control and system architecture processes.

About you

• Experience in license management, end-user device deployment, and ITIL service delivery, ideally with Microsoft accreditations such as MCSE and ITIL certification.
• Strong technical skills in Active Directory, GPOs, PowerShell scripting, and Entra.
• Excellent documentation and communication skills.
• Experienced in managing 3rd party suppliers and vendors in delivering application services.
• Ability to work independently and collaboratively.
• Experience with Microsoft 365 (Intune, Teams, SharePoint), cloud PAAS, and enterprise applications.
• Ideally with knowledge of museum or cultural sector systems.

Benefits

• Be a part of a world-renowned institution, where history, culture, and innovation come together!
• Generous Leave: 25 days annual leave (rising to 30 with service) plus 2.5 privilege days and bank holidays.
• Exceptional Pension: Secure your future with one of the UK\'s most generous defined benefit schemes - guaranteed income for life.
• Cultural Perks: Free tickets to exhibitions, plus complimentary and discounted entry to leading museums and galleries worldwide.
• Financial Support: Interest-free travel loans and rental deposit loans.
• Wellbeing: Access to our Employee Assistance Programme for mental health and wellbeing support.
• Everyday Extras: Paid 1-hour lunch break, subsidised staff canteen, and discounts in our gift shop.

Our Values

• Care Deeply
• Embrace the Unknown
• Spark Curiosity
• Value Many Voices

Additional details

If you have any additional needs that we should be aware of to support you with your application, please provide details

Unfortunately, for this role we are unable to offer Sponsorship to applicants

The Museum also adheres to the BPSS baseline security standard for pre-employment screening of Civil Servants

National Museum Directors\' Council, National Museums Liverpool, World Museum, WilliamBrown Street, Liverpool, L3 8EN