Commercial Service Advisor: Field & Shop Operations

Jerry Pate Company; Birmingham; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A national service provider located in Birmingham is seeking a Commercial Service Advisor. In this role, you will assist with managing day-to-day shop operations and serve as the key point of contact between customers and the service department. Responsibilities include ensuring customer satisfaction through timely and correct equipment repairs, overseeing workflow, and conducting interviews for new candidates. Applicants must possess a high school diploma and have at least two years of customer service experience. The position requires physical ability to lift equipment and stand for extended periods.

Qualifications

• Must have experience in customer service.
• Able to maintain equipment and ensure timely repairs.
• Experience in overseeing workflow and service operations.

Responsibilities

• Assist in supervision of shop operations.
• Liaise between customers and service department.
• Ensure repairs are completed efficiently and correctly.

Skills

Customer service experience

Ability to lift 75 pounds

Technical education

Education

High school diploma

Job description

A national service provider located in Birmingham is seeking a Commercial Service Advisor. In this role, you will assist with managing day-to-day shop operations and serve as the key point of contact between customers and the service department. Responsibilities include ensuring customer satisfaction through timely and correct equipment repairs, overseeing workflow, and conducting interviews for new candidates. Applicants must possess a high school diploma and have at least two years of customer service experience. The position requires physical ability to lift equipment and stand for extended periods.