Sales Support

Cdw; Cambridgeshire and Peterborough; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading multi-brand IT solutions provider is seeking an individual to support and maintain customer accounts, enhancing sales capacity and customer satisfaction. The role involves managing customer queries, placing orders, and maintaining product knowledge. Ideal candidates will possess strong communication and analytical skills, with a background in a commercial environment preferred. This position offers opportunities for career growth within the company.

Qualifications

• Experience working in a commercial environment preferred.
• Previous administration experience in a similar role preferred.
• Industry product and service knowledge preferred.

Responsibilities

• Handle quotations on both standard and non-standard products.
• Placing orders via sales tools.
• Manage Outlook mailboxes, both co-worker and customer specific.

Skills

PC literacy (Word, Excel, Outlook, Web Browser)

Strong analytical skills

Excellent interpersonal & communication skills

Strong attention to detail

Time management and prioritisation skills

Tools

Microsoft Navision

CRM

Job description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary

The role is responsible for the day-to-day support and maintenance of customer accounts held by the Account Director.

This includes handling customer engagements as defined by the Account Director in order to maximise sales capacity and customer satisfaction.

Within the role, you will liaise with various stakeholders, including internal CDW departments, vendors & suppliers, as well as directly with customers.

What you will do

Quotations on both standard and non-standard products

Placing orders via our sales tools

Managing Outlook mailboxes, both co-worker and customer specific

Dealing with initial customer queries or issues

Product returns

Product information, including manufacturer data sheets and specification checking

Reporting, including Back Order and ad-hoc customer requirements

Changes to products and prices within ServiceTrack catalogues

Work with key vendors and partners as required to develop opportunities and relationships in existing clients

Liaise with internal departments, including Customer Services, Credit and Purchasing

Develop and maintain portfolio product knowledge as defined by the Account Director

Understand vendor promotions and special bid processes

Understand deal registration processAssist with holiday cover and training of co-workers

What we expect of you

• PC literacy (Word, Excel, Outlook, Web Browser) with fast & accurate keyboard skills, able to create and apply formulas
• Understanding the importance of accurate reporting
• Understanding of the IT industry sales channel
• Strong analytical, and problem-solving skills
• Use of internal tools for account management and order processing (Microsoft Navision, CRM)
• Experience working in a commercial environment preferred
• Previous administration experience in a similar role preferred
• Industry product and service knowledge preferred
• Excellent interpersonal & communication skills
• Ability to build a rapport with customers, partners and internal co-workers
• Strong time management and prioritisation skills
• Ability to change and prioritise tasks constantly throughout the day/week/month
• Drive and ambition
• Strong attention to detail
• Natural business acumen and ability to assimilate numbers/financials quickly
• Ambitious to grow a successful career within CDW
• Commercially minded

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.