Retail Account Manager

CMS Distribution Ltd; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job description

We are seeking an individual who possesses a strong passion for both sales and technology. Your main objective will be to actively introduce and promote CMS's impressive portfolio of products to both new and existing customers. In this role, you will develop long term relationships within your assigned customer portfolio, ensuring their satisfaction and loyalty. your proactive approach will be crucial in achieving daily, monthly and quarterly sales targets.

As a liaison between our customers and our internal CMS support teams you will play a vital role in ensuring the timely and successful delivery of our products and services. your dedication to understanding and meeting customer needs will be essential in providing exceptional service.

Furthermore, you will be laser- focused on achieving key performance indicators (KPI's) aligned with our company’s business strategy, your commitment to continuous professional development will enable you to gain a deep understanding of the unique features and benefits of the technology we offer our valued customers. join our team and embark on an exciting journey of growth and success in the sales and technology industry.

Role Responsibilities

• Achieve monthly sales targets.
• Possess a min of 2 years of experience in an Account Management role.
• Proactive telephone/ Face to face contact on a daily basis.
• Actively seek new business opportunities by prospecting existing and new customers.
• meet performance objectives and key performance indicators.
• Maximise sales by identifying upsell and cross-selling opportunities.
• Keep CRM up to date with all communications related to your accounts and business opportunities, including customer profiling.
• Ensure accurate and timely management of quotations to build a pipeline of opportunities.
• Provide customers with accurate proposals, collateral, and information as required.
• Continuously develop product and technical knowledge, including completing vendor accreditations.
• Manage the sales pipeline effectively.
• Create and communicate a Quarterly Sales Plan that aligns with company standards and goals.
• Clearly articulate our value proposition and strategy to prospects and customers to differentiate CMS from competitors.
• Deliver exceptional customer service to maintain CMS as a trusted supplier.
• Represent CMS Distribution professionally and act as an ambassador for the company.
• Foster strong relationships with assigned customer contacts.
• Utilise all available CMS sales support resources and departments to enhance the customer experience.

Skills & Personal Attributes

• Sales Acumen: A strong understanding of sales principles and techniques, with the ability to effectively communicate the value of our products to customers.
• Technology Proficiency: A passion for technology and the ability to quickly learn and articulate the key features and benefits of our products to customers.
• Relationship Building: The ability to develop and maintain long-term relationships with customers, ensuring their satisfaction and loyalty.
• Proactive Approach: A proactive mindset, with the ability to identify opportunities, anticipate customer needs, and take initiative to meet sales targets.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively convey information and build rapport with customers and internal teams.
• Time Management: Strong organisational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced sales environment.
• Results-Driven: A strong drive to achieve sales targets and exceed expectations, with a focus on delivering measurable results.
• Continuous Learning: A commitment to continuous professional development and staying up-to-date with industry trends and advancements in technology.
• Team Collaboration: The ability to collaborate effectively with internal teams, such as support and marketing, to ensure the successful delivery of products and solutions to customers.
• Adaptability: Flexibility and adaptability to navigate changing market conditions and customer requirements, while maintaining a positive and resilient attitude.

CMS believes that a diverse and inclusive workforce enriches and is integral to the success of our company. We value diverse opinions and perspectives, and therefore welcome candidates from all backgrounds including but not limited to, ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation and neuro-diversity.

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