Practice Lead Solutions

Cdw; Greater London; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading multi-brand IT solutions provider in Greater London is seeking a dedicated leader for their Modern Workspace Solutions team. This role involves overseeing a team of Solution Architects, driving exceptional customer experiences, and executing strategic initiatives. Successful candidates will demonstrate a strong background in team development and sales leadership, ensuring alignment with performance metrics and continuous improvement. The company offers a collaborative work culture in a dynamic sector.

Qualifications

• Proven experience in developing teams and individuals in IT.
• Strong understanding of the sales and procurement lifecycle.
• Demonstrable experience in delivering change initiatives.

Responsibilities

• Lead CDW’s Modern Workspace Solutions team.
• Create and manage exceptional customer experiences.
• Drive performance improvements aligned with business objectives.

Skills

Team leadership

Customer engagement

Strategic planning

Sales acumen

Communication

Education

Professional certifications in sales or leadership

Job description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary

Responsible for leading CDW’s Modern Workspace Solutions team which sits within the Sales organisation. This leadership role will have a team of Solution Architects reporting in that are responsible for leading the technical conversations with our customers.

This role will be responsible for setting and managing the standards, directional plans and continuously driving improvement into the team for future business, team and personal growth.

The core objectives of this role are:

• To create and execute on a Modern Workspace performance identity which makes it clear on the teams current and future growth contributions aligned to the CDW Modern Workspace strategy. To continuously drive high performance and leadership in line with the performance metrics.
• To create, manage and deliver exceptional internal and external customer experiences and outcomes within the Modern Workspace eco‑system portfolio.
• To clearly define the Modern Workspace go‑to‑market, which technology areas we focus on, how we go to market and how we continue to grow a positive P&L within this team in collaboration with other business units.
• To work in partnership with various internal business units, supporting initiatives that drive improvements to the way we operate through process and platform initiatives, always demonstrating balanced flexibility and a passion to engage.
• To create and evolve learning and development programmes with autonomy (in collaboration with other business units) ensuring co‑workers are continuing to develop individually and in line with business objectives. Continue to iterate the process aligned with business and market changes.

What you will do

• Proactively drive exceptional and consistent customer and seller experiences innovating our delivery model, drive increased opportunity win rates and customer up/cross sell through progressive and credible presales expertise – Always seeking to ‘raise the bar’.
• Build clear internal and customer selling preselling motions that closely align to Modern Workspace programmes, incentives and financial models.
• Deliver proactive and deliberate engagement with sales leadership, sellers, and the wider business to assess and support opportunities in various stages of flight (pre‑sales through delivery) considering resource requirements and constraints.
• Develop market insights and competitive intelligence in collaboration with the Presales leadership team, Office of the CTO, Partner Management, Marketing and Sales teams that aid in the development and success of Modern Workspace Practice.
• Host, attend and participate in internal, customer or partner events to showcase CDW’s capability.
• Continuously assess and develop the Modern Workspace and recruit the best talent into the team to drive towards CDW’s Mission Forward strategic objectives as well as always striving to improve standards.
• Drive deliberate and exceptional collaboration across all business units delivering broad business outcomes for our customers.
• Deliver and execute on strong coaching and performance management including but not limited to 121 meetings with the team, monitoring performance, supporting development, and completing the co‑worker life cycle process in line with CWS guidance (process TRP, IDP, PMP and other initiatives).

What we expect of you

• Proven successful experience in the Information Technology market with a demonstrable track record of developing teams and individuals.
• Experience with engaging SLT members to support growth, business and change initiatives and investments.
• Demonstrable experience in building and executing on successful and profitable business plans.
• Experience forging impactful business generating relationships with all levels of sales and sales leadership to build brand and profitable performance.
• Demonstrable experience delivering change initiatives in line with business strategy.
• Proven C‑level interaction, engagement and relationship management.
• Demonstrable track record of creating and driving measurable revenue and profit growth and managing cost.
• Strong understanding and experience of the sales and procurement lifecycle including negotiation, contracting, and the management of third parties.
• Experience in building internal departmental brand.
• Professional certifications (desirable) such as Sales, Business Administration or Leadership & Management qualifications.
• Highly ambitious, credible, motivated, and accountable individual with an appreciation for building meaningful and lasting relationships, combined with a desire and ability to “win hearts and minds” – Confident yet humble in their approach.
• Detail‑oriented with strong time‑management skills combined with the capacity to lead and work on multiple initiatives, as well as dynamically prioritise and pivot based on changing business needs.
• Outstanding communications skills, with the ability to clearly and concisely present concepts and recommendations in verbal, written, and presentation formats to customers, senior leaders, and cross‑functional audiences.
• High levels of industry‑related knowledge with an insatiable thirst for new information relevant to the market.
• Prepared for occasional travel between CDW UK & International offices as the role requires whilst maintaining a suitable home‑life balance.
• Ability to allocate time to undertake personal development activities such as attending training, achieving certifications, and focusing on soft‑skill development – always seeking to personally develop as an individual.

We make technology work so people can do great things.

CDW is a leading multi‑brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.