Assistant Shop Manager

National Animal Welfare Trust; Watford; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A community-focused charity in Watford is looking for an Assistant Retail Manager to join their retail team. The role requires someone with retail experience, especially in charity shops, who can manage stock, ensure compliance with regulations, and work alongside a team of volunteers. The ideal candidate will have strong customer service skills and a passion for making a difference in the lives of pets in need. The position is full-time with access to generous employee benefits.

Benefits

25 days annual leave plus bank holidays

Extra holiday for long service

Contributory pension

Group Life Assurance

Employee Assistance Programme

Qualifications

• Previous retail experience, ideally in a charity shop.
• Experience with cash handling and banking.
• Interest in the products sold.

Responsibilities

• Manage shop layout, visual merchandising, and window displays.
• Sort, select, and price stock to maximize income.
• Ensure compliance with Fire and Health & Safety regulations.

Skills

Creative

Customer service

Organizational skills

Job description

An exciting opportunity has arisen for a passionate and driven assistant retail manager who wants to use their skills to make a difference to the lives of pets in need. You would be joining our retail team at an exciting time of growth and development, with our charity shops raising vital funds for our work rescuing and rehoming animals in need, from our 5 rehoming centres in England.

About the role:

The position is 35 hours per week, 5 full days, working between 9:30am – 5:00pm.

As Assistant Shop Manager you will work alongside the Shop Manager and a team of volunteers to maximise income. You will work collaboratively with staff and volunteers to ensure excellent customer service and promote NAWT within the local community, working closely with your local rehoming centre.

Some of your key responsibilities will include:

• Shop layout, visual merchandising and window displays
• Stock sorting, selection and pricing to achieve optimum income
• Maximise Gift Aid sales by ensuring good operational processes and ongoing volunteer training
• Ensure Fire and H&S regulations are met, and all policies are followed

About you:

With a broad range of donated and bought in products to manage, we are looking for a creative, dynamic and flexible assistant manager who has the customer and the charity at the heart of everything they do, who is hard working, hands on and commercially aware.

The successful candidate will have previous retail experience (ideally in a Charity Shop environment) as well as experience of cash handling and banking. You will have good organisational skills and an interest in the products we sell.

In this varied and exciting role, you will be instrumental in ensuring your shop is a successful part of the community, working closely with our Watford Rehoming Centre and representing the National Animal Welfare Trust.

As part of our commitment to making NAWT a great place to work, we offer access to the following employee benefits:

• 25 days annual leave plus statutory bank holidays (pro-rated for part time staff).
• Extra holiday for long service.
• Contributory pension.
• Group Life Assurance.
• Employee Assistance Programme and access to Wellbeing Resources.

To apply please email your CV with covering letter to Debbie Page, Retail Area Manager at [e-mail]

The full Job Description can be viewed below:

Closing date for applications is 20th February. However, we are accepting applications on a rolling basis and may close the recruitment process for this role prior to the deadline, so early applications are encouraged.