Assistant Manager

Marston's PLC; United Kingdom; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A reputable hospitality company is seeking an Assistant Manager for their venue in Motherwell. This full-time, on-site position requires a leader with strong communication skills and a genuine passion for hospitality. Responsibilities include running shifts, supporting team development, and maintaining high service standards. The ideal candidate will have prior supervisory experience, be able to lead by example, and create a positive culture within the team. The role requires flexibility to work during evening hours and weekends.

Qualifications

• Strong leadership and communication skills with a calm, approachable management style.
• A genuine passion for hospitality and delivering consistently great guest experiences.
• Previous supervisory or assistant management experience in hospitality is preferred.

Responsibilities

• Lead from the front, setting standards through action and supporting the team during service.
• Run shifts, maintain high service and cleanliness standards, and handle guest feedback.
• Foster a positive team culture and ensure the venue remains inviting for guests.

Skills

Strong leadership and communication skills

Genuine passion for hospitality

Experience in coaching and team development

Strong organizational skills

Ability to work flexible hours

Job description

Overview

Ravens Cliff is a proud community venue in Motherwell, built on genuine hospitality, strong local relationships, and a welcoming, inclusive atmosphere. At its heart, Ravens Cliff is about people — guests who feel at home, and a team who feel supported, developed, and trusted to do their best work.

Led with a hands-on, values-driven approach, Ravens Cliff focuses on consistency, care, and creating an environment where standards are clear, communication is open, and everyone plays their part in the success of the business.

Role Description

This is an on-site, full-time Assistant Manager role at Ravens Cliff in Motherwell. The Assistant Manager will work closely with the General Manager to help lead the venue day-to-day, acting as a visible, supportive presence for both guests and the team.

Responsibilities

• This role is ideal for someone who leads from the front — setting standards through action, supporting the team during service, and building confidence through coaching rather than command.
• Running shifts, supporting and developing team members, maintaining high service and cleanliness standards, handling guest feedback professionally, and assisting with stock control, cash handling, rotas, and compliance.
• The Assistant Manager will play a key role in fostering a positive team culture, encouraging accountability, and ensuring Ravens Cliff remains a place where guests want to return and staff enjoy coming to work.

Qualifications & Skills

• Strong leadership and communication skills with a calm, approachable management style
• A genuine passion for hospitality and delivering consistently great guest experiences
• Ability to lead by example, particularly during busy services
• Experience coaching, mentoring, and supporting team development
• Confidence handling operational responsibilities while remaining people-focused
• Strong organisational skills and attention to detail
• Ability to work collaboratively within a close-knit management team
• Previous supervisory or assistant management experience in hospitality is preferred
• Flexibility to work evenings, weekends, and key trading periods