Automotive Workshop Operations Lead

Hills Ford; Kidderminster; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A local automotive workshop in Kidderminster is seeking a Workshop Controller to oversee daily operations. The role includes managing technician workloads, ensuring high customer satisfaction, and coordinating across departments. The ideal candidate will have experience in workshop management and excellent communication skills. A proactive mindset and the ability to lead a team are essential. This is a full-time on-site position offering an exciting opportunity to contribute to a well-run workshop.

Qualifications

• Experience in managing workshops with a focus on operational efficiency.
• Proven ability to ensure customer satisfaction and maintain strong relationships.
• Excellent communication skills to liaise effectively with technicians and customers.
• Knowledge of best practices in aftersales operations.
• Strong organizational and time management skills.
• Experience in the automotive industry is a plus.

Responsibilities

• Oversee day-to-day operations of the workshop.
• Manage technician workloads to ensure smooth workflow.
• Ensure high levels of customer satisfaction.
• Coordinate with all departments.
• Maintain a productive and safe working environment.

Skills

Customer satisfaction

Communication skills

Organizational skills

Problem-solving

Leadership

Job description

A local automotive workshop in Kidderminster is seeking a Workshop Controller to oversee daily operations. The role includes managing technician workloads, ensuring high customer satisfaction, and coordinating across departments. The ideal candidate will have experience in workshop management and excellent communication skills. A proactive mindset and the ability to lead a team are essential. This is a full-time on-site position offering an exciting opportunity to contribute to a well-run workshop.