2nd Line IT Helpdesk Engineer | Hybrid Role & Benefits

Jollyes; Epping Forest; Hybrid; GBP 28,000 - GBP 32,000; Full time

Job summary

A leading UK pet retailer is seeking a 2nd Line IT Helpdesk Support Engineer based in Waltham Abbey for a hybrid role. The successful candidate will provide advanced technical support and act as the escalation point for complex incidents. Ideal candidates should have solid experience in desktop support, advanced knowledge of Windows and Microsoft 365, and excellent troubleshooting and analytical skills. This position offers a competitive salary of £28-32k p.a. along with a comprehensive benefits package.

Benefits

iTrent financial wellbeing package

Retail Trust membership

30% off Jollyes branded products

Enhanced maternity / paternity leave

Discounted David Lloyd Clubs membership

Qualifications

• Solid experience in a 2nd Line / Desktop Support environment.
• Confident administering Active Directory and supporting complex issues.
• Excellent analytical skills with the ability to work independently.

Responsibilities

• Deliver expert 2nd line technical support across various IT systems.
• Manage incidents and service requests within SLA.
• Contribute to IT projects such as system rollouts and upgrades.

Skills

Windows 11

Microsoft 365

Troubleshooting

Active Directory

Networking (TCP/IP, DNS, DHCP)

Analytical skills

Tools

MDM tools

CRM platforms (e.g., Zoho)

Retail systems (Lightspeed, Adyen)

Job description

A leading UK pet retailer is seeking a 2nd Line IT Helpdesk Support Engineer based in Waltham Abbey for a hybrid role. The successful candidate will provide advanced technical support and act as the escalation point for complex incidents. Ideal candidates should have solid experience in desktop support, advanced knowledge of Windows and Microsoft 365, and excellent troubleshooting and analytical skills. This position offers a competitive salary of £28-32k p.a. along with a comprehensive benefits package.