IT Service Desk Engineer

Little Fish (UK) Ltd; Sheffield; Hybrid; GBP 22,000 - GBP 27,000; Full time

Job summary

A dynamic IT service provider is seeking an IT Service Desk Engineer in Sheffield. This role involves resolving desktop and network issues while providing excellent customer service. Ideal candidates should possess strong communication skills and be eligible for SC clearance. Join a passionate team that values diversity, offers competitive pay, and features a comprehensive benefits package including training and referral bonuses. The position is hybrid, combining remote and on-site work.

Benefits

Competitive salary with training boosts

Referral bonus

25 days annual leave plus public holidays

Healthcare cash plan

Casual dress policy

Company pension scheme

Relaxed facilities and social events

Qualifications

• Eligibility for SC Clearance (UK resident for the last 5 years).
• Knowledge of desktop and network issues.
• Ability to communicate effectively and manage technical queries.

Responsibilities

• Handle and resolve desktop, laptop, printer, application issues.
• Communicate with clients regarding technical queries.
• Resolve technical issues via phone, email, or live chat.
• Monitor IT incidents and requests for timely resolution.
• Work on specific IT projects as directed.

Skills

Desktop support

Network troubleshooting

Client communication

Job description

Join the Littlefish Team!

Salary: Up to £26,525

Location: Sheffield (Hybrid)

Must be eligible for SC Clearance (UK resident for the last 5 years)

At Littlefish, we seek individuals who can make a real impact and become giant slayers. As the world evolves, we look for people who embrace change with optimism and excitement. We value passionate, high‑performing individuals who thrive on thinking outside the box.

Our current employees are the giant slayers who have shaped Littlefish into what it is today. You will be the future team members who continue to drive our growth with your passion, skills, and experience.

If this sounds like you and you’re excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you.

Role Overview

As an IT Service Desk Engineer, you’ll be the friendly, knowledgeable voice our customers rely on when something’s not working. You’ll learn a huge amount on the job while supporting a wide variety of technologies and real‑world problems.

You’ll also be joining an incredible team — a supportive, energetic group of people who collaborate, celebrate wins together, and make Littlefish a genuinely great place to work.

Responsibilities

• Handle and resolve desktop, laptop, printer, application issues, and basic network and server troubleshooting.
• Communicate effectively with clients and manage technical queries in line with Littlefish standards and customer‑specific SLAs.
• Resolve 1st and 2nd line technical issues via telephone, email, or live chat in a friendly and professional manner.
• Prioritise, progress, and monitor IT incidents and requests to ensure resolution within agreed timescales.
• Work on specific IT projects for customers as directed by the Service Management team.
• Undertake any other responsibilities at the line manager’s discretion.

What We Offer

• Boost your earnings by £4,500 through our exclusive training programme, the Littlefish Academy.
• Earn a referral bonus of £1,000 when you successfully refer a friend.
• Enjoy 25 days of annual leave plus public/bank holidays.
• Access a healthcare cash plan with online GP appointments, 24/7 counsellors, and cashback for general healthcare (dental, optical, physio, etc.).
• Dress casually with our relaxed dress policy.
• Benefit from our company pension scheme.
• Relax in our breakout facilities.
• Participate in company social events.
• Take advantage of our annual leave purchase scheme.
• And much more!

Life at Littlefish…

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing

I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate

We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can‑Do Attitude

I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish, we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, that each question has an option to select a ‘prefer not to say’.