Client Engagement and Membership Ambassador

Portico Corporate Reception Management Ltd; Greater London; On-site; GBP 33,000; Full time

Job summary

A leading corporate reception management firm is seeking a Client Engagement and Membership Ambassador in London. This role requires a strong customer service background and involves welcoming new members, assisting with sign-up processes, and enhancing member experiences. The successful candidate will have excellent organizational skills and thrive in a team environment. Competitive salary of £33,000 with various benefits including training opportunities and a generous holiday allowance.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Proven experience in a customer-facing role, preferably in a membership or hospitality environment.
• Strong organizational and multitasking abilities.
• Proficiency in basic IT and administrative tasks.
• Ability to thrive in a team-oriented environment.
• High levels of professionalism and attention to detail.
• Excellent sales skills and abilities.

Responsibilities

• Welcome new members and their guests, providing comprehensive tours.
• Assist new members with sign-up processes and collecting information.
• Conduct follow-up communications to complete applications.
• Promote membership benefits while escorting guests to specific areas.
• Gather and relay member feedback to improve services.

Skills

Customer-facing experience

Organizational abilities

IT proficiency

Team-oriented

Attention to detail

Sales skills

Job description

Client Engagement and Membership Ambassador • REF16961R

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

Portico are currently recruiting for an engaging and customer focused Client Engagement and Membership Ambassador to join our team based at a well-known institution in the West End.

The institution offers business executives the opportunity to purchase a membership and in doing so enjoy the many benefits that they have to offer. This includes a place to work, meet, host clients, and network, as well as enjoying training sessions and seminars.

As a Client Engagement and Membership Ambassador, you will be the face of the institution, engaging with members and visitors to enhance their experience.

Alongside this, key duties of the Client Engagement and Membership Ambassador are: -

• To welcome new members and their guests, providing comprehensive tours of the facilities and explaining all membership benefits.
• To assist new members with the sign-up process by filling out online forms and ensuring all necessary information is collected.
• To conduct follow-up communications via email and telephone to complete membership applications and address any queries.
• To promote the benefits of membership while escorting guests of members to specific lounges or meeting rooms.
• To gather and relay member feedback to help improve services and offerings.
• To highlight key membership benefits such as prime location, competitive pricing, and networking opportunities.

Hours: 40 hours per week, shifts from 8:30am-5pm, Monday-Friday with some Sunday cover.
Salary: £33,000

This is a Fixed Term Contract until 31/05/2026

The successful candidate will have: -

• Proven experience in a customer-facing role, preferably in a membership or hospitality environment.
• Strong organizational and multitasking abilities.
• Proficiency in basic IT and administrative tasks.
• Ability to thrive in a team-oriented environment.
• High levels of professionalism and attention to detail.
• Excellent sales skills and abilities.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.