Field Service Engineer

Swarco Traffic Holding AG; Greater London; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading technology solutions provider in Greater London seeks a Field Service Technician to install, configure, and maintain vehicle and people access solutions. Ideal candidates will have experience with IT hardware, customer service skills, and basic electrical knowledge. This role offers a competitive salary, 25 days holiday, personal use of a company vehicle, and excellent product training. Candidates must be eligible to work in the UK and may need to travel nationally.

Benefits

Personal use of Company Vehicle

Laptop and Smartphone

25 days holiday

Employee Assistance Programme

Life assurance

Qualifications

• Proven experience in installing and maintaining IT hardware and software.
• Ability to troubleshoot technical issues in network devices.
• Experience in access control device operation and maintenance.

Responsibilities

• Install and configure vehicle and people access solutions.
• Maintain and troubleshoot SKIDATA equipment and related IT hardware.
• Provide remote training and support to customers.

Skills

IT hardware and software troubleshooting

Basic electrical knowledge

Networking and TCP/IP protocols

Customer service skills

Job description

Location: Field/Site Based, United Kingdom | Full time

Shape the future of access with APT Skidata! As the exclusive UK supplier of SKIDATA's car access control, we provide seamless, secure solutions for car parks, airports, and venues nationwide. We offer cutting-edge tech and local expertise. Join our dynamic team and make a real impact on how people move!

APT Skidata has equipment installed in several customers' car parks and entertainment-based sites situated throughout the country. Part of the global SWARCO Group.

What you will do

We are seeking a dynamic and diligent individual who can combine technical flair with excellent customer service skills to work as Field Service Technician. As a Field Service Technician, you will install and configure our vehicle and people access solutions and:

• Connect, commission and maintain SKIDATA equipment, IT hardware/software, Network devices, EV charging and other access control devices.
• Ensuring that our access solutions operate as specified while also providing reliable maintenance, repairs and class-leading customer service.
• Escalate technical issues to Technical Services Team and work together to achieve resolution.
• Complete customer hardware and software training remotely via Cornerstone software.

Profile

What we are looking for

• Proven experience installing, maintaining and troubleshooting IT hardware and software and basic electrical knowledge.
• Experience with operation and maintenance of access devices including – installation and flashing Firmware (Linux) and software configuration.
• Basic Network technology – including TCP/IP protocols and the ability to analyse and solve technical network problems.
• Be able to work in carpark, stadia and construction environments and holds a valid UK drivers licence.
• You will work in a specified geographic area but may need to travel nationally and stay overnight when required.

What we offer

As well as providing a competitive salary and benefits package, SWARCO actively runs employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development, and you will also receive:

• Personal use of Company Vehicle
• Laptop, Smartphone and all required tools and equipment.
• Excellent product training provided and access to the International Training centre.
• 25 days holiday rising to 28 days excluding bank holidays.
• Employee Assistance Programme
• Additional Annual Leave (Birthday)
• Employee discounts portal
• Life assurance

Interested? Please apply by clicking on the link below and share your details.

Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We, therefore, encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed.

We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer.

Agencies, please note, that should we require recruitment agency involvement, we will contact the agencies on our PSL; we would ask that you respect the relationships we have already built with these suppliers. Any unsolicited CV to any partner or employee of our company for a role we have not actively engaged with you on, will not be liable for any payment you charge in relation to it.

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Become a part of SWARCO. We look forward to receiving your comprehensive application via the online tool.

APT Skidata
Unit 1
Maxted Corner
Maxted Road Hemel Hempstead
HP2 7RA United Kingdom T. [phone]

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