Field Service Engineer

Swarco Traffic Holding AG; Hemel Hempstead; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading technology solutions provider is seeking a Field Service Technician for the Hemel Hempstead area. In this role, you will install and maintain SKIDATA's car access solutions while ensuring excellent customer service. Candidates should have experience with IT hardware, basic electrical systems, and networking. The position offers a competitive salary, personal use of a company vehicle, and extensive training opportunities among other benefits. Apply now to join a supportive team environment.

Benefits

Personal use of Company Vehicle

Laptop and Smartphone provided

25 days holiday, rising to 28

Employee Assistance Programme

Additional Annual Leave (Birthday)

Life assurance

Qualifications

• Proven experience installing, maintaining and troubleshooting IT hardware and software.
• Experience with operation and maintenance of access devices and firmware installation.
• Basic knowledge of network technology and problem-solving skills.

Responsibilities

• Install and configure vehicle access solutions.
• Maintain and repair access control devices and IT hardware.
• Provide exceptional customer service and technical issue resolution.

Skills

Installing and maintaining IT hardware and software

Troubleshooting basic electrical systems

Networking knowledge including TCP/IP

Customer service skills

Working in varied environments (car parks, stadia)

Tools

SKIDATA equipment

Network devices

EV charging equipment

Job description

Location: Field/Site Based, United Kingdom | Full time

Shape the future of access with APT Skidata! As the exclusive UK supplier of SKIDATA's car access control, we provide seamless, secure solutions for car parks, airports, and venues nationwide. We offer cutting-edge tech and local expertise. Join our dynamic team and make a real impact on how people move!

APT Skidata has equipment installed in several customers' car parks and entertainment-based sites situated throughout the country. Part of the global SWARCO Group.

Profile

What you will do We are seeking a dynamic and diligent individual who can combine technical flair with excellent customer service skills to work as Field Service Technician. As a Field Service Technician, you will install and configure our vehicle and people access solutions and:

• Connect, commission and maintain SKIDATA equipment, IT hardware/software, Network devices, EV charging and other access control devices.
• Ensure that our access solutions operate as specified while also providing reliable maintenance, repairs and class-leading customer service.
• Escalate technical issues to Technical Services Team and work together to achieve resolution.
• Complete customer hardware and software training remotely via Cornerstone software.

What we are looking for

• Proven experience installing, maintaining and troubleshooting IT hardware and software and basic electrical knowledge.
• Experience with operation and maintenance of access devices including – installation and flashing Firmware (Linux) and software configuration.
• Basic Network technology – including TCP/IP protocols and the ability to analyse and solve technical network problems.
• Be able to work in carpark, stadia and construction environments and holds a valid UK drivers licence.
• You will work in a specified geographic area but may need to travel nationally and stay overnight when required.

What we offer

As well as providing a competitive salary and benefits package, SWARCO actively runs employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development, and you will also receive:

• Personal use of Company Vehicle
• Laptop, Smartphone and all required tools and equipment.
• Excellent product training provided and access to the International Training centre.
• 25 days holiday rising to 28 days excluding bank holidays.
• Employee Assistance Programme
• Additional Annual Leave (Birthday)
• Employee discounts portal
• Life assurance

Interested? Please apply by clicking on the link below and share your details.

Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We, therefore, encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed.

We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer.

Agencies, please note, that should we require recruitment agency involvement, we will contact the agencies on our PSL; we would ask that you respect the relationships we have already built with these suppliers. Any unsolicited CV to any partner or employee of our company for a role we have not actively engaged with you on, will not be liable for any payment you charge in relation to it.

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Become a part of SWARCO. We look forward to receiving your comprehensive application via the online tool.

APT Skidata
Unit 1
Maxted Corner
Maxted Road Hemel Hempstead
HP2 7RA United Kingdom

Information on processing of your personal data is available here.