Field Service Engineer

Swarco Traffic Holding AG; Greater London; Hybrid; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading access solutions provider in the UK is seeking a technician to connect and maintain SKIDATA equipment. The role involves troubleshooting IT hardware, ensuring operational specifications, and providing exceptional customer service. Candidates should have proven experience with IT systems, some electrical knowledge, and a valid UK driver's license as travel within designated areas is required. This position offers competitive pay, a range of benefits, and opportunities for professional development.

Benefits

Personal use of Company Vehicle

Laptop and Smartphone

25 days holiday

Employee discounts portal

Qualifications

• Proven experience installing and maintaining IT hardware and software.
• Experience with access devices and firmware installation.
• Ability to analyze and solve network problems.
• Valid UK driver's license required for travel.

Responsibilities

• Connect, commission, and maintain SKIDATA equipment.
• Ensure access solutions operate as specified.
• Provide customer maintenance and support.
• Complete training remotely via Cornerstone software.

Skills

IT hardware and software troubleshooting

Basic electrical knowledge

Network technology knowledge

Customer service

Tools

Network devices

EV charging equipment

Job description

Overview

Shape the future of access with APT Skidata! As the exclusive UK supplier of SKIDATA's car access control, we provide seamless, secure solutions for car parks, airports, and venues nationwide. We offer cutting-edge tech and local expertise. Join our dynamic team and make a real impact on how people move!

APT Skidata has equipment installed in several customers' car parks and entertainment-based sites situated throughout the country. Part of the global SWARCO Group.

Responsibilities

• Connect, commission and maintain SKIDATA equipment, IT hardware/software, Network devices, EV charging and other access control devices.
• Ensure that our access solutions operate as specified while also providing reliable maintenance, repairs and class-leading customer service.
• Escalate technical issues to Technical Services Team and work together to achieve resolution.
• Complete customer hardware and software training remotely via Cornerstone software.

What we are looking for

• Proven experience installing, maintaining and troubleshooting IT hardware and software and basic electrical knowledge.
• Experience with operation and maintenance of access devices including – installation and flashing Firmware (Linux) and software configuration.
• Basic Network technology – including TCP/IP protocols and the ability to analyse and solve technical network problems.
• Be able to work in carpark, stadia and construction environments and holds a valid UK drivers licence.
• You will work in a specified geographic area but may need to travel nationally and stay overnight when required.

What we offer

As well as providing a competitive salary and benefits package, SWARCO actively runs employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development, and you will also receive:

• Personal use of Company Vehicle
• Laptop, Smartphone and all required tools and equipment.
• Excellent product training provided and access to the International Training centre.
• 25 days holiday rising to 28 days excluding bank holidays.
• Employee Assistance Programme
• Additional Annual Leave (Birthday)
• Employee discounts portal
• Life assurance

Interested?

Please apply by clicking on the link below and share your details.

Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We, therefore, encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed.

We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer.

Agencies, please note, that should we require recruitment agency involvement, we will contact the agencies on our PSL; we would ask that you respect the relationships we have already built with these suppliers. Any unsolicited CV to any partner or employee of our company for a role we have not actively engaged with you on, will not be liable for any payment you charge in relation to it.