Continuous Improvement Manager

Dubizzle Limited; Remote; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading technology company in the United Kingdom is seeking a Continuous Improvement Manager to drive operational excellence. This role involves translating strategic goals into measurable improvements while working closely with diverse stakeholders. The ideal candidate has experience in process improvement, practical Lean and Six Sigma application, and strong analytical skills. A competitive salary and a remote-first working environment are offered, along with an emphasis on a healthy work/life balance.

Benefits

Annual Leave Buy & Sell Scheme

Remote-first working environment

Qualifications

• Experience in operational excellence, process improvement, programme management, or business transformation roles.
• Experience applying Lean, Six Sigma, or Kaizen methodologies.
• Ability to analyze data for operational performance insights.

Responsibilities

• Translate strategic objectives into improvement initiatives.
• Work across teams to ensure value delivery.
• Develop process maps and operating procedures.
• Lead initiatives involving digital tools and automation.

Skills

Operational excellence

Process improvement

Analytical skills

Stakeholder management

Tools

JIRA

Confluence

Salesforce

Job description

About us

Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option.

And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities.

Conventional home broadband doesn’t always work for them.

Wifinity is different. We offer the same benefits as traditional broadband, such as super‑fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms.

We take the complexity out of connectivity.

The opportunity

The Continuous Improvement Manager supports the delivery of Wifinity’s operational excellence agenda by executing improvement initiatives, optimising processes, and embedding consistent ways of working across Operations. The role focuses on translating defined strategy into practical, measurable improvements that enhance efficiency, service quality, and scalability.

Working closely with operational and functional teams, the role acts as a hands‑on improvement lead and change agent within day‑to‑day operations.

Key areas of focus

Joining our Operations team you will play a key role in Wifinity’s success by driving practical, data‑led business change. The role focuses on developing and executing improvement initiatives, embedding standardised processes, and enabling consistent ways of working across teams.

Responsibilities

• Translate strategic objectives and senior‑level priorities into operational improvement initiatives and measurable goals.
• Work across functions to ensure improvements are aligned and deliver end‑to‑end value rather than isolated gains.
• Identify, analyse, and support prioritisation of process improvement opportunities in collaboration with stakeholders.
• Develop and maintain process maps, documentation, and standard operating procedures.
• Lead and deliver transformation initiatives (e.g. digital tools, automation, partner enablement) through process design and operational readiness.
• Work closely with internal teams (e.g. Delivery, NOC, Finance, IT) to embed operational excellence into daily execution.

About you

You will be a driver and advocate of change, customer focused but strong business acumen. You are excellent at working with a diverse range of stakeholders and comfortable in a technical and non‑technical environment.

We are looking for someone that has delivered:

• Documented end‑to‑end process maps and standardised operational playbooks.
• Regular operational performance insights, including KPIs and root‑cause analysis.
• Measurable efficiency, quality, and cost improvements delivered through improvement initiatives.
• Evidence of continuous improvement practices embedded within operational teams.

Your experience

• Experience in operational excellence, process improvement, programme management or business transformation roles.
• Practical application of Lean, Six Sigma, Kaizen.
• Strong analytical and problem‑solving skills.
• Practical experience of JIRA, Confluence, Salesforce an advantage

Optional skills

• Experience in the telecommunications sector and working with third parties.
• Six Sigma Green or Black Belt, Lean or Kaizen experience.
• Agile methodologies such as Kanban.

We offer

A competitive salary and benefits package which includes an ‘Annual Leave Buy & Sell Scheme’, in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.

At Wifinity

We are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment). We are committed to treating candidates and employees with courtesy, dignity and respect.

This advert can be available in other formats (upon request) for those who require it, please contact [e-mail] for assistance.